Housekeeping Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.

What you will have an opportunity to do:

Housekeeping Manager

Dellshire Resort | Opening Spring 2026
Where imagination, wonder, and togetherness come to life in extraordinary style.

Shape your success in a place built for unforgettable experiences.
At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.

The Housekeeping Manager directs and oversees all housekeeping and laundry operations throughout the Dellshire Resort. This position manages departmental leadership, staffing, training, and quality standards to ensure guest rooms, public areas, and back-of-house spaces are impeccably maintained. The Housekeeping Manager plays a hands-on leadership role in upholding Dellshire Resort’s commitment to cleanliness, service excellence, and a welcoming guest experience.

Why You’ll Love Dellshire

• Be part of a resort that blends luxury and adventure into a storybook setting.
• Work with a team that values creativity, collaboration, and connection.
• Experience professional growth in a dynamic, pre-opening environment with room to make your mark.
• Competitive pay
• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily

What You’ll Do

• Manages daily operations of the housekeeping and laundry departments to ensure high standards of cleanliness, organization, and service.
• Supervise, train, and mentor housekeeping supervisors, room attendants, and laundry team members.
• Conduct daily inspections of guest rooms, corridors, and public spaces to ensure compliance with resort standards.
• Coordinate with the Front Office, Engineering, and other departments to ensure timely room readiness, maintenance follow-up, and guest satisfaction.
• Support the development and implementation of departmental policies, procedures, and cleaning programs.
• Oversee scheduling, labor management, and payroll processing in alignment with budgetary goals.
• Maintain inventory of linens, cleaning supplies, and guest amenities; ensure cost control through efficient ordering and usage.
• Monitor guest feedback and service scores, identifying opportunities for improvement.
• Ensure proper training and adherence to safety and chemical handling procedures.
• Oversee deep cleaning, project work, and preventive maintenance tasks throughout the property.
• Foster a positive and professional work environment built on teamwork, accountability, and continuous improvement.
• Other duties as assigned by Manager.

What are we looking for?

Who You Are

• Associate or Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 3–5 years of progressive leadership experience in housekeeping or operations within a resort or full-service hotel environment.
• Strong knowledge of cleaning techniques, chemical usage, and safety standards.
• Demonstrated ability to manage, train, and motivate large, diverse teams.
• Excellent communication, organizational, and leadership skills.
• Proven ability to balance guest satisfaction, operational efficiency, and financial goals.
• Proficiency in Microsoft Office Suite and property management systems (Opera, HotSOS, or similar).
• Professional demeanor and ability to maintain composure in a fast-paced environment.
• Flexible schedule, including weekends, holidays, and varying shifts, as business needs require.

Join us in creating something extraordinary.
Apply today to bring your passion for sales and hospitality to Dellshire Resort—where every room tells a story, and every story begins with you.

Dellshire Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation:

$50,000.00

$60,000.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.