Intake Worker

About Us:

We are a trusted independent provider of home and clinical infusion services, committed to placing patients at the center of everything we do. We offer a personalized, comprehensive approach to care that truly makes a difference in the lives of our patients. As we continue to grow, we are seeking a driven and detail-oriented Lead Intake Coordinator to join our dynamic team at our offices and infusion suites in Sugar Land.

Why Join Us?

At our Pharmacy, we foster a culture where compassionate care and patient-centered service are at the forefront of all we do. This is a unique opportunity for someone passionate about making a tangible impact in the healthcare field. We look forward to receiving your application and exploring how you can help us deliver outstanding care to those who need it most.

-1099 or W2 positions available!

Key Responsibilities:

· Leadership & Team Supervision: Lead the intake team and oversee high-priority operations, ensuring efficient processes and quality service delivery.

· Training & Mentorship: Assist with training newly hired employees, providing guidance and support as they learn the role, and monitor their work to ensure accuracy and efficiency.

· Efficient Patient Paperwork Processing: Handle patient paperwork in a timely manner while adhering to established protocols.

· Call Management: Answer and screen patient calls, providing clear and helpful information.

· Referral Coordination: Collect and manage essential data to facilitate the referral process; follow up on referrals by contacting organizations to gather necessary information.

· Conduct Initial Patient Intakes: Assess the eligibility of potential patients and ensure all necessary information is gathered.

· Gather and Update Patient Information: Collect medical histories and personal details for new and existing patients, ensuring accurate and up-to-date records.

· Document Review: Ensure all patient documentation is complete and accurate.

· Prepare Patient Paperwork: Organize and prepare all necessary forms and materials for new patients.

· Medical Benefits Verification: Assist with verifying insurance coverage and benefits as directed.

· Pharmacy Benefits Verification: Assist with submitting PBM test claims to determine patient drug coverage

· Communication with Patients, Clinical Liaisons, and Healthcare Providers: Serve as a liaison between patients, clinical liaisons, and Healthcare Providers.

· Additional Duties: Perform other tasks assigned to support team efficiency and patient care excellence to ensure smooth processes and resolve any issues.

Skills & Qualifications:

· Communication Excellence: Demonstrate strong interpersonal skills, actively listening and communicating clearly with patients, team members, and external partners.

· Office Equipment Proficiency: Comfortable using standard office tools such as smartphones, workstations, and fax machines.

· Software Proficiency: Skilled in essential programs like Microsoft Office, CareTend, CPR software, etc.

· Customer Service Expertise: Provide excellent customer service, especially in managing distressed patients and ensuring a calm, positive experience.

· Knowledge of Local Resources: Familiar with the Greater Houston infusion patient community and the available resources.

· Adaptability: Ability to manage and adapt to changing workloads and evolving tasks.

· Bilingual: Preferred but not required.

· Multitasking: Ability to handle multiple tasks efficiently in a fast-paced environment.

· Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with patients and team members.

· Self-Motivated: Capable of working autonomously with minimal guidance while maintaining high productivity

· Positive and Outgoing: A positive attitude and eagerness to contribute to the team.

· Medical Terminology

Education & Experience:

· Experience: At least 4 years of experience in the following areas: Medical Benefits Verification, Deductibles, Max Out-of-Pocket, Coinsurance, Prior Authorization, Pharmacy Benefits Management (PBM) claims, and familiarity with WellSky's CareTend and CPR software programs.

· Mathematical Skills: Basic math skills are required; advanced math skills are ideal.

Job Type: Full-time

Pay: $22.00 - $29.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Pharmacy Benefits Management (PBM) claims: 2 years (Preferred)
• WellSky software: 2 years (Preferred)
• Intake coordinator: 2 years (Preferred)

Ability to Commute:

• Sugar Land, TX 77478 (Preferred)

Work Location: In person

Salary : $22 - $29