MIS Operations Help Desk Technician

JOB RESPONSIBILITIES:

• Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount. Performs services and analyses for improvements as assigned.
• Responsible for responding to service requests to the MIS help extension by utilizing general knowledge and problem-solving skills or to recommend proper MIS personnel for response.
• Maintains supported systems as required.  Includes running backups, editing system data, running reports, troubleshooting, etc...
• Responsible for assisting with necessary changes to telephone system hardware and cabling.
• Sets up new accounts within the telephone system.
• Performs LAN maintenance as directed by the Systems group as necessary.
• Responsible for knowledge of, and adherence to Company and Departmental Policies.
• Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
• Communicate (both written and verbal) with and promote positive team members and guest relations.
• Maintain professionalism at all times when working with other team members and/or guests.
• Performs all other duties as assigned.   

JOB REQUIREMENTS:

• One (1) to Two (2) years computer operations; with hardware and software knowledge from a user and technical standpoint.
• Knowledge of LAN and MS Office Software is required. 
• Must have strong problem-solving skills and good interpersonal communication skills.
• Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.
• Act with discretion and maintain confidentiality in handling sensitive information.
• Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park.
• Must be able to walk and stand for at least a full eight (8)-hour shift.
• Must be able to lift, up to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout the shift
• Ability to bend, reach, pull, push, kneel, squat, and grasp as needed.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
• Zone assignments covering large areas with long walking distances, Work areas could have high volumes and be located in small spaces, diverse clientele, noise, music, minimal and/or bright lighting, and variation of climate control.
• The ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory.
• Must be able to handle all types of guest-related situations; relay all guest compliments and complaints to department management.