What are the responsibilities and job description for the Event Operations Manager (Part-Time) position at Delaware Park Casino & Racing?
JOB RESPONSIBILITIES:
For a full list of our career opportunities, please visit www.DelawareParkCareers.com.
- Event Manager will proactively take charge of their tasks and possess the ability to maintain a meticulous attention to detail even in high-pressure situations.
- Experience managing day of operations of events including Corporate, Social, Private, Convention, Four walls, Weddings, Special events, trade shows, and other functions that may arise.
- Visit and court potential clients to increase awareness and exposure to the available spaces.
- Work in conjunction with the Event Sales Manager to organize and maintain the scheduling and maintenance of available function space.
- Fiscal responsibility to exceed quarterly sales results from the prior year while managing labor, supply, and rental costs.
- Interview, hire, train, resolve problems and provide open communication, and recommend discipline and/or termination when appropriate while maintaining confidentiality in regards to employee concerns.
- Responsible for meeting with clients and internal departments to ascertain event needs, including room set-ups, housekeeping, security, and AV as well as any other requests they may have.
- Meets with designated Food & Beverage and marketing staff to review: room availability, menu planning, pricing, set-up structure, staffing, and all other related requirements.
- Assists with the development of menus, packages, marketing plans, and promotions as needed.
- Direct supervision of all event functions while working independently with minimal supervision.
- Responsible for front-of-house set-up: skirting, table tops, beverage service, customer service, customer satisfaction checks, function breakdown, closing out a check using MICROS POS, ensuring equitable dissemination of gratuity, and proficient with Money Handling.
- Responsible for front-of-house staffing, linen, equipment maintenance, and inventory for all functions.
- Station assignments covering large areas with long walking distances, diverse clientele, noise, and high volume.
- Responsible for conducting post-event room inspections and updating files to close out events.
- Knowledge of computer systems and programs including Microsoft Excel, Word, Cater Ease, and C-Vent
- Promotes outstanding internal and external guest relations and honesty and trust among the team.
- Performs all other duties as assigned.
- Four (4) years of Food & Beverage experience in banquet, and entertainment operations, proven success in execution, and two (2) years prior supervisory experience.
- Ability to bend, reach, pull, push, kneel, squat, grasp as needed, and work in a fast-paced environment.
- Must have excellent written, verbal, organizational, administrative, and communication skills.
- Must be able to work a flexible schedule while standing for a full 8-hour shift or longer according to the needs of the business including evenings, weekends, and holidays. Must be able to lift up to 40 lbs.
For a full list of our career opportunities, please visit www.DelawareParkCareers.com.