What are the responsibilities and job description for the Club Host position at Delaware North at TD Garden?
The opportunity
Delaware North Boston Holdings is hiring a part-time Club Host to join our team at TD Garden in Boston, Massachusetts. As a Club Host, you will be responsible for providing positive, polished, and prompt guest service to Boston Garden Society guests at Bruins and Celtics games, concerts, and other events. If you thrive on excitement and want your workday to fly by, apply now to join the game day action.
Pay
$17.00 – $17.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
What we offer
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Training and development opportunities
- Employee discounts
- Flexible work schedules
What will you do?
- Build professional rapport with clients who visit TD Garden often for events, and welcome guests to Boston Garden Society clubs and lounges by confirming access and providing a wristband
- Be a subject matter expert on all things Boston Garden Society, including guest amenities, food and beverage offerings, activations, and more
- Handle complaints in a professional manner, escalating to management as necessary, and administer service recovery by providing guests with resolutions to issues
- Field incoming phone calls from suite clients and guests with various requests and relay such requests accordingly
- Collaborate with various departments to ensure the smooth operation of events
More about you
- Must be at least 18 years old
- Must be able to work nights and weekends, a minimum of 50% of events in each calendar month
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Must be an outspoken person who is comfortable working directly with a high volume of guests and clients
Must be willing to work under pressure to solve problems in a quick and efficient manner - Experience working in customer service in a fast-paced environment preferred
Physical requirements
- Must be able to work in loud environments with flashing lights and lasers
- Must be able to push wheelchairs and other assertive devices
- Must be able to use a radio with an ear-piece
Source: Casino Careers
Salary : $17