What are the responsibilities and job description for the Operations Manager position at Delaware North at KeyBank Center?
Compensation: $60,406 to $74,600 per year
The opportunity
Delaware North Sportservice is seeking an Operations Manager to join our team at KeyBank Center in Buffalo, New York. In this role, you will oversee all concessions and warehouse operations and manage special projects directed by the General Manager. This position requires a dedicated leader who values teamwork and strives to create exceptional guest experiences. If you’re a seasoned hospitality professional seeking your next adventure with a company that offers career growth and diverse opportunities, apply today to join our team.
Pay
Minimum – Anticipated Maximum Base Salary: $60,406 – $74,600 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.
What we offer
At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
What will you do?
- Operations & Leadership: Oversee day-to-day operations of concessions and warehousing, ensuring excellence in product quality, service, safety, and sanitation
- Management Philosophy: Implement and maintain a guiding philosophy that fosters teamwork, accountability, and high service standards
- Team Development: Handle scheduling, training, and development of team members to promote growth and consistency
- Standards & Accountability: Maintain company policies and cultivate a culture of responsibility and high performance
- Policy & Procedure Development: Research and develop new procedures and controls to enhance service standards and accountability
- Client Relations: Respond to client requests and ensure alignment with company standards
- Menu & Inventory Management: Collaborate with the Executive Chef, Restaurant Manager, and other team members on menu planning and design. Manage inventory processes, cost control efforts for labor and waste management, and ensure timely ordering of supplies
More about you
- Experience: Minimum of five years in a high-volume environment, preferably in sports and entertainment
- Food Knowledge: Strong familiarity with various menus and previous supervisory experience
- Leadership Skills: Proven ability to effectively lead a team with a commitment to exceptional guest service
- Communication Skills: Excellent written and verbal communication abilities
- Adaptability & Time Management: Skilled at managing personal and team schedules to meet operational goals
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Salary : $60,406 - $74,600
