Position:   Visitor Services Coordinator (part-time, non-exempt)

Site: Delaware Nature Society, DuPont Environmental Education Center (DEEC), 

        Wilmington Riverfront,  Wilmington, DE

Date: April, 2026

Mission

Founded in 1964, the Delaware Nature Society (DelNature) is a state-wide, non-profit organization that aspires to be inclusive and multicultural, celebrating the rich dimensions of diversity in nature and people. Our mission is to connect people and nature to create a healthy environment for all, through education, conservation, and advocacy. DelNature delivers hands-on environmental education and conservation programs at four sites: Ashland Nature Center (HQ), in Hockessin, DE; DuPont Environmental Education Center, in Wilmington, DE; Coverdale Farm Preserve, in Greenville, DE; and Abbott’s Mill Nature Center, in Milford, DE. At these and other sites, we also manage over 2,000 acres of land, including four nature preserves. DelNature is a state affiliate of the National Wildlife Federation. We envision Delaware as a place where people view themselves as part of nature and understand that nature is essential for life; recognize the immediacy of addressing environmental issues; and take pride and joy in caring for the natural world.

Position Summary

The Visitor Services Coordinator is a key member of the DelNature core staff team, responsible for coordinating visitor services and ensuring a welcoming experience for members, the community, and Riverfront guests at the DuPont Environmental Education Center (DEEC). This role promotes membership, volunteer engagement, and program participation while overseeing the scheduling and support of Visitor Services staff.

The Coordinator also performs essential administrative and operational duties, including assisting with general office functions and support to staff and volunteers, assisting with lobby design and upkeep, and maintaining activities and interpretive displays. In addition, this position provides on-site leadership by serving as the site team lead when full-time staff are off-site and 

This position reports to the DEEC Site Director and works closely with the Office Manager  at Ashland Nature Center.

Responsibilities

• Provides customer service by answering phones and assisting walk-ins. Actively introduces visitors to membership and program opportunities, distributes literature to non-members.  Answers queries associated with member programs, memberships, public group programs as well as any other calls pertaining to activities at the Center.
• Works with program staff on developing and maintaining lobby displays; maintains literature racks and sells logo items.  Maintains lobby organization and neatness.
• Coordinates Visitor Services staff and volunteer schedules.  Secures substitutes when needed.  Approve timecards.
• Serves as site lead when full-time staff are not present.
• Works with the program manager in providing animal care.
• Submits monthly reports to the finance department.
• Maintains supply room; orders office and facility supplies.  

• Asists members and the public with registration and program questions.  Supports program management in Altru.
• Manages office equipment. 
• Assists with A/V and meeting room setup.  Coordinates with Riverfront Development Corporation scheduling of facility rentals.
• Supports site events as requested.
• Works with Ashland Office Manager, Visitor Services Coordinator and DEEC Site Director hiring VSA staff and in developing and delivering VSA trainings and educational opportunities.
• Assists with, participates in, and supports organization-wide events and programs and other site programs as available.
• Promotes & supports DelNature’s mission, values, goals, activities, and membership to a wide array of program audiences. 

Qualifications

• Commitment to and passion for the mission of Delaware Nature Society. 

• Punctuality, dependability, effective communication skills, and ability to work effectively as part of a team.
• Ability to use computer systems supporting membership and program registration.
• Ability to consistently interact in a pleasant, positive and professional manner.
• Ability to manage unexpected situations and support emergencies with poise and confidence.
• Willingness to learn new skills and share knowledge with others.
• Demonstrated ability to solve problems, think critically, and make decisions.
• Perform additional duties at the request of supervisor or  leadership team member.

Work Schedule

This is a part-time, hourly position with a four day a week schedule  (9:45-4:15)  including Saturdays 2-3 times/month. 

Work Environment and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The employee frequently is required to sit and reach and must be able to move around the work environment inside and outside.
• The employee must occasionally lift and/or move up to 20 pounds and be able to carry, move and set up necessary supplies and equipment.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust,
• The noise level in the work environment is usually moderate. 

• Ability to work in a variety of indoor and/or outdoor settings, weather, and terrains.

Salary and Compensation 

Starting hourly rate of $20.00/hour. Average weekly schedule not to exceed 26 hours.      

EQUAL OPPORTUNITY – Delaware Nature Society considers candidates for all positions on the basis of qualifications and without regard to race, color, religion, gender, national origin, genetic information, age, physical or mental disability, sexual orientation, marital status, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable federal, state & local laws.

Salary : $20