Position:   Visitor Services Coordinator

Full-time, Non-Exempt Position

Site: Based out DuPont Environmental Education Center, occasionally at Ashland Nature Center

Schedule: 40 hours/week including at least two Saturdays each month, occasional weeknight hours and special events. Mondays at Ashland Nature Center.

Date: April 2026

Mission

Founded in 1964, the Delaware Nature Society (DelNature) is a state-wide, non-profit organization that aspires to be inclusive and multicultural, celebrating the rich dimensions of diversity in nature and people. Our mission is to connect people and nature to create a healthy environment for all, through education, conservation, and advocacy. DelNature delivers hands-on environmental education and conservation programs at four sites: Ashland Nature Center (HQ), in Hockessin, DE; DuPont Environmental Education Center, in Wilmington, DE; Coverdale Farm Preserve, in Greenville, DE; and Abbott’s Mill Nature Center, in Milford, DE. At these and other sites, we also manage over 2,000 acres of land, including four nature preserves. DelNature is a state affiliate of the National Wildlife Federation. We envision Delaware as a place where people view themselves as part of nature and understand that nature is essential for life; recognize the immediacy of addressing environmental issues; and take pride and joy in caring for the natural world.

Position Summary

This position reports to the Site Director at the DuPont Environmental Education Center (DEEC) and works closely with the Ashland Nature Center Office Manager supporting day-to-day visitor services needs and management of site and front desk duties and coordination of visitor services at the DuPont Environmental Education Center. Duties include greeting guests, site, and equipment management. Serves as the reservation liaison to the Riverfront Development Corp (RDC). Works closely with the Database Manager and Asland Nature Center Office Manager with Altru support including input and management, registrations, and processing member requests. Occasional hours at Ashland Nature Center are seasonally scheduled for program set-up in Altru.

Responsibilities

• Trains, schedules, and coordinate visitor services staff (Visitor Services Associates, Weekend Teacher Naturalists, and Visitor Services Volunteers) at DEEC.
• Processes registrations, memberships, cancelations, and refunds. Manages waiting lists and runs rosters as needed. Sets-up programs in Altru for registration seasonally and as needed.
• Serves as a liaison for the RDC scheduling site reservations and building use. Assists with A/V and meeting room setup. 
• Greets and assists guests, provides interpretive overview, answer phones for Ashland and DEEC, and assists in managing the visitor services desk, lobby literature and displays.
• Performs support functions related to general office operations. Provide oversight of copy room, and reception area at DEEC and support lobby and office management at Ashland.
• Assists with office duties including mail pick-up, mail processing, bank runs, and other administrative duties.
• Supports DelNature member, public and community events and participates in, and supports organization-wide events and programs and other site programs as available.
• Manages the telephone system, postage machine, copier/printer, computers, office supplies, and other office equipment at DEEC.
• Manages office duties including monthly petty cash, sales reporting, bulk mail, logging volunteer hours, and organization wide AED check. 
• Supports the site teams managing daily needs, including animal care.
  • Ensures all DelNature policies and procedures, including health and safety protocols, are implemented and always enforced.

• Promotes and supports DelNature’s mission, values, goals, activities, and membership to a wide array of audiences.
• Performs other duties as requested by the supervisor or senior leadership staff.

Qualification and Experience

• Commitment to and passion for the mission of Delaware Nature Society.
• Intermediate to advanced computer skills, and/or the ability to learn quickly, the DelNature software systems Altru and PayCom.
• Friendly and welcoming when greeting and assisting members and guests.
• Must possess the following traits and skills: Flexibility, dependability, critical thinking, problem solving, detail oriented and decision-making skills, work as part of a team.
• Willingness to support, learn new skills, and share knowledge with others.
• 21 years of age or older

Work Environment and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee frequently is required to sit and reach and must be able to move around the work environment. 
• The employee must occasionally lift and/or move up to 30 pounds and be able to carry, move, and set up necessary supplies and equipment.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate. 

• Ability to plan, lead, and participate in program activities in a variety of indoor and/or outdoor settings, weather, and terrains.

Salary and Compensation

This is a $21.00/hour full-time, 40 hours/week non-exempt position with benefits including health, dental, paid vacation and sick time, employee/employer funded retirement and paid 30-minute lunch break.

EQUAL OPPORTUNITY – Delaware Nature Society considers candidates for all positions on the basis of qualifications and without regard to race, color, religion, gender, national origin, genetic information, age, physical or mental disability, sexual orientation, marital status, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable federal, state & local laws.

Salary : $21