What are the responsibilities and job description for the Service Representative position at Delaware Elevator, Inc.?
Delaware Elevator is expanding, and we’re looking for a detail-oriented and customer-focused Service Coordinator to join our team. This role is the hub of communication between our customers, service technicians, and management team. If you’re organized, thrive in a fast-paced environment, and enjoy problem-solving, this is your chance to grow with a company that values people as much as performance.
Role & Responsibilities
As a Service Coordinator, You Will
We don’t just offer jobs — we offer careers. In return for your hard work and dedication, you’ll receive:
If you’re ready to bring your skills to a company that values teamwork, customer service, and professional growth, we’d love to hear from you.
AA/EOE
Role & Responsibilities
As a Service Coordinator, You Will
- Communicate with customers to assist with service requests
- Act as the main contact for Service Technicians in the field
- Create and manage service call tickets using our Total Elevator Service database
- Schedule and track Fire Recall testing
- Develop strong relationships with customers, technicians, managers, and coworkers
- Assist Service Management with additional tasks as needed
- Cross-train in other functions to broaden your skills
- Excellent phone, email, and in-person communication skills
- Strong decision-making and problem-solving abilities
- Outstanding customer service skills
- Proficient in Microsoft Excel and Word; willing to learn specialized software (Total Elevator Service)
- Highly organized, punctual, and dependable
- Bachelor’s Degree is recommended, but not required
We don’t just offer jobs — we offer careers. In return for your hard work and dedication, you’ll receive:
- 100% employer-paid medical, dental, and vision for employees (50% for dependents)
- 401(k) retirement plan
- Disability and life insurance, AFLAC, wellness programs, and member discounts
- Paid vacation and holidays
- Opportunities for professional growth and advancement within a thriving company
If you’re ready to bring your skills to a company that values teamwork, customer service, and professional growth, we’d love to hear from you.
AA/EOE
