Staffing Coordinator

Job Description: Compassionate, persistent and assertive Staffing/Scheduling Coordinator will have the overall responsibility of managing client and caregiver schedules to ensure consistent and thorough care is provided to our clients.  You will be providing excellent customer service assistance when answering incoming calls from caregivers and clients during operational business hours, a couple nights a week and one weekend a month.  You will also be the liaison between internal staff, clients and caregivers.  As an integral member of our care team, you will play a crucial role in ensuring that effective and thorough communication is provided to our clients and caregivers with each interaction you encounter, promote client retention and abide by and enforce Delaware Caregivers policies and procedures.  Assisting with scheduling conflicts, replacing previously scheduled caregivers when needed and thorough documentation is crucial to this role.  

Responsibilities include but not limited to: 

• Manage and ensure your assigned clients have caregivers assigned to them for all shifts
• Communicate with clients via phone call
• Communicate with caregivers via phone call, text and email
• Document all after hours calls on the designated on-call spreadsheet
• Troubleshoot caregiver clock in and out issues 
• Call and message available caregivers to cover the shift
• Update clients on scheduling or time concerns
• Check caregiver notes daily
• Respond to caregiver shift concerns
• Document client and caregiver concerns
• Other duties as assigned
• Provide care to clients whom shifts you were unable to fill
• Collaborate with on-call Scheduler when needed
• Perform client hospital re-assessments and meet & greet with new clients and caregivers

Qualifications:

• Bachelor degree in Healthcare Administration a plus or Associate degree in Social Sciences
• Additional training or certifications in homecare or caregiving is a plus
• Empathetic and patient nature, with a genuine passion for helping others
• Strong communication skills to interact effectively with clients, family members, and healthcare professionals
• Ability to adapt to various situations, prioritize tasks, and respond calmly in emergency situations
• Basic computer skills for record-keeping purposes; experience with scheduling applications is a plus
• Reliable transportation a must
• Must have up-to-date physical, TB test, background check and drug test or willing to undergo each
• Strong and effective communication skills
• Excellent customer service skills
• Must be a team player and able to work independently
• Great organization skills, attention to detail and problem solving ability
• Proven experience in providing direct care to individuals, preferably in a home or community setting

Reports To: Lead Staffing Coordinator, Alt. Director, CEO