What are the responsibilities and job description for the Front Desk Agent position at DELAVAN LAKE LAWN MANAGEMENT LLC?
Greet guests and checking them into the resort and checking them out
- Check-in and checkout guests.
- Approve and process all forms of payment.
- Assist guests with directions, reservations, general information and any special requests.
- Enter and retrieve information re: room rates, billing, etc. on computer system.
- Possesses knowledge of all resort services.
- Assign rooms
- Maintain supplies of forms, brochures, etc.
- Convey rates and packages information to guests.
- Follow all emergency/fire procedures.
- Do all necessary filling which will include charge receipts, keys, registration cards, etc.
- Answer phone and provide requested information or service and follow through to ensure guest satisfaction.
- Be sensitive to potential guest problems and take preventative action.
- Prepare, run and distribute reports.
- Greet and relate to guest in a courteous and professional manner
- Maintain inventory as needed.
- Respond to guest request, needs and/or changes and relay guest comments to supervisor.
- Possesses knowledge of reservation and billing systems.
- Maintains and controls room inventory and availability.
- Possesses knowledge of resort products, rates and special programs.
- Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
- Performs other related duties as assigned by the Front Office Manager and/or Front Office Supervisor.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:- High school diploma or equivalent
- previous customer service experience preferred but not necessary
- Proficiency in Microsoft Excel
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, hands to feel; and reach with hands and arms. The employee frequently is required to walk; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.
The position is indoors; and is exposed to hot, humid and/or cold conditions at times. The noise level in the work environment is usually moderate. The staff member will work in a high traffic/high volume business environment and will be required to spend a majority of their time on their feet.