Customer Solutions Specialist

Title: Customer Solutions Specialist

Location: Kansas City, MO

Format :Hybrid

Due to continued growth, DeLaval is searching for a customer service professional who shares our passion for consistently providing a high level of support to our customers. Our uniquely blended Customer Solutions Specialist, the ‘heartbeat’ of our organization, will focus on order and data management, project management, sales support, and training for our domestic and international customers. Far from being siloed, you will collaborate with internal cross functional teams, vendors, and carriers. We are searching for an individual that will bring innovative ideas to better our department and processes, and one who desires to have a voice at the table.

About DeLaval

DeLaval is a leading global supplier of solutions that improve the performance of farms for professional food producers. We support our customers in reducing their environmental footprint while improving food production, profitability and the well -being of the people and animals involved. We offer products, systems and services for all steps of milk production. Our solutions are used by millions of dairy farmers around the globe every day.

At DeLaval, we prioritize our people and their safety. We pride ourselves on our culture of thinking and acting as One DeLaval. We also empower our people to Make Things Happen and encourage Setting Direction. To learn more about DeLaval, please visit us at www.delaval.com/en-us/.

In Support Of Our Amazing Team, DeLaval Offers

• Competitive compensation
• Year-end bonus
• Paid vacation
• 401K with company match
• Medical, Dental, Vision
• And MORE!
  
  

Position Overview

As a Customer Solutions Specialist your role will be to respond to inquiries, resolve issues, and manage order-related tasks accurately and efficiently. Collaborate and support the Sales team to ensure seamless service delivery and drive alignment across the customer’s journey. Build and maintain strong relationships with customers as a strategic partner to support their ongoing needs and satisfaction. Support process optimization, self-service initiatives, and data-driven decision making while leveraging tools such as SAP and CRM systems to streamline workflows. Partner cross-functionally with teams including Finance, Technology, Market Solutions, and Order Flow to represent the voice of the dealer and ensure that the customer experience is prioritized throughout internal processes and decision making.

Key Responsibilities

Order Management

• Deliver high-quality and timely support across all aspects of order entry to delivery
• Coordinate capital goods orders as a key liaison between Sales and Operations
• Ensure data accuracy and consistency across systems to support reporting, order accuracy, and downstream processes
• Identify opportunities for automation, reduce manual touchpoints and enhance team efficiency
  
  

Customer Success (Sales Operations)

• Collaborate with Sales, in support the dealer relationship, with onboarding, communications, pricing, document review, training, and order management
• Analyze reports related to sales activities and customer data to support and drive sales
• Maintain alignment between internal systems and customer-facing platforms for pricing, promotions, and product availability
  
  

Key Account Support

• Serve as a strategic partner and contact for key account customers fostering strong relationship
• Proactively manage inquiries and escalations with a customer-first, solution-oriented mindset
• Provide onboarding, systems, and process training tailored to key customer needs
  
  

Process & Training Optimization

• Contribute to team knowledge bases, SOPs, and training programs
• Support training and onboarding through collaborating with internal groups
• Drive adoption of self-service tools and scalable customer support practices
  
  

Cross functional Collaboration & Customer Advocacy

• Act as the voice of the dealer and advocate for the customer experience across internal teams including Finance, Technology, Market Solutions, and Order Flow.
• Influence systems, processes, and policy decisions to reflect the needs of the customer and support end-to-end service excellence
  
  

Skills And Abilities

• Superior communication and relationship building skills
• Strong analytical skills are essential to assess customer needs, identify trends, and provide effective solutions.
• Adaptable and willing to pivot to support the customer or the DeLaval team
• Demonstrated ability to follow up effectively to ensure timely resolution and customer satisfaction
  
  

Requirements

• 2 years of experience in managing assigned customer accounts, account management or documented experience in building relationships with customers.
• Highschool diploma required, Associate’s degree preferred
• Experience with a CRM platform and SAP, preferred
  
  

If you’re passionate about delivering exceptional customer service, thrive in a collaborative team environment, embrace continuous improvement, and want to have a meaningful voice in shaping our processes—we want to hear from you! For consideration, please apply via >>

DeLaval is an equal opportunity employer.

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