Pool & Beach General Manager

Company Description

We are looking for a Pool & Beach General Manager to join the re-opening of the famed Delano Miami Beach.

Set to open its doors in 2025, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 170 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel with an aim to open its doors again ahead of the 2025 winter high season.

Job Description

JOB OVERVIEW:

Under the guidance of the Hotel Manager, the Pool and Beach General Manager is responsible for the overall Pool and Beach operations, ambiance, and service excellence of Delano’s iconic pool and our beach experience. This role is responsible for crafting an environment that embodies so sophistication, relaxations, and intuitive hospitality, ensuring every guest reflects the Delano standards.

YOUR KEY RESPONSIBILITIES:

• Curate and oversee all aspects of the pool and beach guest journey, ensuring Forbes Five-Star level standards.
• Anticipate guests needs with discretion and grace, fostering an atmosphere of effortlessness.
• Ensure guest safety and compliance with pool and beach rules, and addressing any hazards or incidents promptly.
• Partner with culinary, beverage, and events teams to deliver seamless poolside dining, activations, and special experiences.
• Oversee daily operations of all pool and beach areas, including cabanas, daybeds, towel service, and guest reservations.
• Manager inventory and revenue controls, optimizing profitability while maintaining an elevated guest experience.
• Liaise closely with Engineering, Security, and Housekeeping to uphold physical presentation and safety of the space.
• Recruit, train, and mentor pool and beach staff by leading, inspiring, and developing a high-performing team that embodies the Delano spirit.
• Collaborate with People & Culture on recognition programs, team engagement, and performance development.
• Drive revenue through strategic planning, pricing, and guest experience enhancements.
• Prepare and manage departmental budgets, forecasts, and labor planning.
• Identify opportunities for partnerships, events, and programming aligned with the Delano brand.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.