What are the responsibilities and job description for the Reservations Coordinator position at Del Mar Vacations?
As a Reservations Coordinator, you\'re the first impression of Del Mar
for many of our guests & often the reason they choose to stay with us.
You\'ll manage inbound & outbound reservation activity, connect with
guests to rebook their favorite homes, & make sure every inquiry is
handled quickly, professionally, & with genuine enthusiasm. This role is
About Turning Inquiries Into Confirmed Vacations, Building Loyalty With
repeat guests, & knowing our homes well enough to recommend the perfect
spot for a Cape Cod getaway. No two conversations are alike, & that\'s
the fun of it. Core Responsibilities Manage Guest Inquiries H&le inbound
calls for bookings, answering questions & converting interest into
confirmed reservations. Manage our reservations AI Agent, monitoring
performance & stepping in where a human touch is needed. Monitor &
respond to the HubSpot Reservations Inbox in a timely, professional
manner. Manage Reservations text messaging, keeping guest conversations
moving quickly across channels. Drive Bookings & Revenue Review & act on
the Reserved Reservations Report daily to catch opportunities & follow
up accordingly. Make gap night calls to fill open dates & minimize
vacancy across the portfolio. Execute call campaigns to previous guests
to drive repeat bookings. Create & test new outbound initiatives to find
fresh ways to drive bookings. Own & drive metrics around revenue &
nights booked that support company-wide goals. Build Guest Loyalty
Conduct check-out calls with departing guests to close the loop on their
stay & open the door for their next one. Call 5-star guests proactively
to rebook their next vacation. Build deep knowledge of Del Mar homes,
layout, amenities, location, what makes each one special, to recommend
the right home for each guest. Cultivate guest loyalty & encourage
repeat bookings through every interaction. Manage Guest Reservations
Process reservations accurately from first inquiry through confirmation.
Handle modifications, including date changes, home changes, &
cancellations. Manage payments, deposits, & balances tied to each
reservation. Collaborate Across Teams Partner with Marketing on
promotions, offers, & campaigns that drive booking activity. Coordinate
with Guest Experience to ensure a seamless handoff from booking through
stay. Partner with all other departments as business needs indicate.
Qualifications Strong Written & Verbal Communication Skills. A Good
sense of numbers & accounting. Sales-minded, persuasive, & driven to
Close. Passionate About Delivering 5-star Guest Experiences & Building
loyalty. Able to manage multiple inquiries, platforms, & tasks at once
while staying organized & accurate. Comfortable making frequent phone
calls, including lukewarm outreach. Calm & professional in a
high-volume, fast-paced environment. Organized, tech-savvy, & quick to
learn new systems. Hospitality, reservations, or customer-facing
experience preferred. Why Join the Del Mar Vacations Team Del Mar
Vacations is a Veteran-owned & operated, full-service vacation rental
company on Cape Cod. We specialize in providing 5-star experiences to
our guests, homeowners, & each other. As a hospitality & service-first
culture, our team & their talents are the key to our success. Working at
Del Mar means you will be surrounded by passionate, smart, & engaged
people who are focused on superior problem solving & outstanding
customer service. Our ideal candidates enjoy working in a small,
tight-knit, high energy & supportive team, are intellectually curious,
comfortable with ambiguity, have a positive outlook, & are able to pivot
quickly as things change. Benefits 2 weeks of vacation time 1 week of
sick time Partially subsidized health insurance HSA (health savings
account) 401k with up to 4% match Professional development opportunities
Yearly bonus program (& other rewards & recognition, both big & small)
for many of our guests & often the reason they choose to stay with us.
You\'ll manage inbound & outbound reservation activity, connect with
guests to rebook their favorite homes, & make sure every inquiry is
handled quickly, professionally, & with genuine enthusiasm. This role is
About Turning Inquiries Into Confirmed Vacations, Building Loyalty With
repeat guests, & knowing our homes well enough to recommend the perfect
spot for a Cape Cod getaway. No two conversations are alike, & that\'s
the fun of it. Core Responsibilities Manage Guest Inquiries H&le inbound
calls for bookings, answering questions & converting interest into
confirmed reservations. Manage our reservations AI Agent, monitoring
performance & stepping in where a human touch is needed. Monitor &
respond to the HubSpot Reservations Inbox in a timely, professional
manner. Manage Reservations text messaging, keeping guest conversations
moving quickly across channels. Drive Bookings & Revenue Review & act on
the Reserved Reservations Report daily to catch opportunities & follow
up accordingly. Make gap night calls to fill open dates & minimize
vacancy across the portfolio. Execute call campaigns to previous guests
to drive repeat bookings. Create & test new outbound initiatives to find
fresh ways to drive bookings. Own & drive metrics around revenue &
nights booked that support company-wide goals. Build Guest Loyalty
Conduct check-out calls with departing guests to close the loop on their
stay & open the door for their next one. Call 5-star guests proactively
to rebook their next vacation. Build deep knowledge of Del Mar homes,
layout, amenities, location, what makes each one special, to recommend
the right home for each guest. Cultivate guest loyalty & encourage
repeat bookings through every interaction. Manage Guest Reservations
Process reservations accurately from first inquiry through confirmation.
Handle modifications, including date changes, home changes, &
cancellations. Manage payments, deposits, & balances tied to each
reservation. Collaborate Across Teams Partner with Marketing on
promotions, offers, & campaigns that drive booking activity. Coordinate
with Guest Experience to ensure a seamless handoff from booking through
stay. Partner with all other departments as business needs indicate.
Qualifications Strong Written & Verbal Communication Skills. A Good
sense of numbers & accounting. Sales-minded, persuasive, & driven to
Close. Passionate About Delivering 5-star Guest Experiences & Building
loyalty. Able to manage multiple inquiries, platforms, & tasks at once
while staying organized & accurate. Comfortable making frequent phone
calls, including lukewarm outreach. Calm & professional in a
high-volume, fast-paced environment. Organized, tech-savvy, & quick to
learn new systems. Hospitality, reservations, or customer-facing
experience preferred. Why Join the Del Mar Vacations Team Del Mar
Vacations is a Veteran-owned & operated, full-service vacation rental
company on Cape Cod. We specialize in providing 5-star experiences to
our guests, homeowners, & each other. As a hospitality & service-first
culture, our team & their talents are the key to our success. Working at
Del Mar means you will be surrounded by passionate, smart, & engaged
people who are focused on superior problem solving & outstanding
customer service. Our ideal candidates enjoy working in a small,
tight-knit, high energy & supportive team, are intellectually curious,
comfortable with ambiguity, have a positive outlook, & are able to pivot
quickly as things change. Benefits 2 weeks of vacation time 1 week of
sick time Partially subsidized health insurance HSA (health savings
account) 401k with up to 4% match Professional development opportunities
Yearly bonus program (& other rewards & recognition, both big & small)