Help Desk Technician

Salary: $55,000

At DeKind Computer Consultants, we use technology to help people do business better. Were a family-owned and operated managed service provider (MSP) thats been serving clients since 2001.

We take pride in being proactive solution managersleveraging the latest technology to prevent issues before they happen. Our goal is to deliver a complete Total Care IT experience for our clients.

If youre looking to grow your IT career in a fast-paced, supportive environmentthis is the place for you.

We are seeking a motivated Help Desk Technician to join our team. This role is ideal for someone who enjoys troubleshooting, working directly with end-users, and building foundational IT skills across networking, systems, and support.
Responsibilities

• Provide Tier 12 help desk support for end users (remote and onsite)
• Troubleshoot hardware, software, printer, and network issues
• Respond to and resolve support tickets in a timely manner
• Support Microsoft 365, email, and user account management
• Install, configure, and maintain desktops, laptops, and peripherals
• Assist with onboarding/offboarding and system setup
• Document issues, resolutions, and processes clearly
• Escalate complex issues to senior engineers as needed
  

Requirements

• 13 years of IT support or help desk experience (MSP experience a plus)
• Basic understanding of:
  • Windows OS and desktop support
  • Networking fundamentals (TCP/IP, DNS, DHCP)
  • Active Directory / user account management
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to multitask and manage priorities effectively
• Reliable transportation (for occasional onsite support)

Compensation and Benefits

• Competitive salary (based on experience)
• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off and holidays
• Ongoing training and professional development
• Referral bonus program

Why Join DeKind?

• Growth-focused environment (great stepping stone to engineering roles)
• Team-oriented culture that actually supports each other
• Exposure to a wide variety of technologies and clients
• Opportunity to build a long-term career in IT