What are the responsibilities and job description for the HVAC Service Manager position at Degree Heating & Cooling?
About Degree Heating & Cooling
Degree Heating & Cooling is an established company with over 30 years of experience providing top tier service and quality products in many areas around the Glastonbury, CT area.
About the Role
This isn't just another Service Manager position; it's an opportunity to build, lead, and grow one of Connecticut's premier residential HVAC service teams.
Degree Heating & Cooling is looking for a proven HVAC leader who knows how to develop technicians, create a winning culture, and drive exceptional customer experiences. You'll have the autonomy to make decisions, coach your team, improve performance, and partner directly with the General Manager to continue growing an already successful business.
If you're the type of leader who enjoys mentoring technicians, improving operations, holding people accountable, and celebrating wins together, you'll fit right in. We're looking for someone with an ownership mentality who's ready to make a lasting impact, not just manage a schedule.
What You'll Do
- Technician Performance
- Manage, inspire, coach, train, and develop residential service and maintenance technicians to ensure quality, timely, and profitable work
- Understand the sales criteria – conversion & average ticket – for work types and hold technicians accountable to meet and exceed revenue goals
- Hold weekly 1:1's with technicians to conduct performance reviews and personal check-ins
- Perform weekly ride-a-longs to ensure service system processes are being followed
- Review technicians' work – in person & via ServiceTitan - to ensure quality & established standards are being followed
- Provide technical support, either directly or through Field Supervisors
- Ensure neatness of dress & care of equipment, including vehicle maintenance & readiness
- Ensure safety compliance
- Hiring
- Recruit, interview, hire, and train technicians in conjunction with General Manager to meet budget
- Office
- Submit/review payroll for technicians to accounting weekly
- Conduct capacity planning for the job board by collaborating with CSRs and Dispatchers
- Collaborate with Dispatcher to maximize revenue through 'Right Tech Right Call'
- Manage on-call schedule for technicians
- Warehouse
- Work with Dispatcher and other office staff to ensure warranty / parts returns are conducted promptly and clients are updated
- Ensure technician truck stock is replenished through material control processes
- Training
- Organize and conduct weekly technical and sales training
We'd Love To Hear From You If You Have
- Strong knowledge of HVAC systems, components, and installation practices
- Experience managing a team of HVAC technicians with excellent leadership and communication skills
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
- Proven experience leading a growing team to success
- Ability and willingness to motivate and develop the team
- Excellent written and verbal communication skills
- Valid driver's license with an insurable driving record
Working Conditions/Physical Demands
- Must consider safety one's primary job and must have general knowledge of safe working practices and OSHA requirements
- To adequately perform the duties of this job the team member is regularly and routinely required to sit, stand, walk, stoop, use hands to handle controls, hear, and talk
- Must be able to climb ladders, work in hot and cold environments, and work in small crawl spaces
- The ability to regularly lift and/or move 50 lbs is required
- The work environment can vary depending on the season and scope of work – employees are required to work outdoors throughout the seasons
Benefits and Perks:
Degree Heating & Cooling treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our employees with:
- Competitive Pay
- Benefits: We offer top-notch benefits!
- Various medical, dental & vision plans, including 100% employer covered options for you
- 401(k) match up to 3.5%
- 100% Company paid long & short-term disability and life insurance
- Flexible spending accounts for health and dependent care
- Training and Career Growth: Paid training opportunities and countless internal career growth opportunities. Whether you're interested in becoming a Field/Department Manager or maybe you're interested in Sales, Tech and Corporate roles, we're here to support your growth.
- Paid Time Off: 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
- Company Branded Shirts and Sweatshirts & free Gatorade in the summer
Degree Heating & Cooling is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.