Assistant General Manager

Location:  All Club Facilities                  Reports to:  General Manager   

Supervises:  Greet Team Manager, Operations Manager, Personal Training Manager, Group X Manager

Status:  Exempt / Full Time  

Do you have a G.O.A.T. mentality?  As a Manager at Defined Fitness, you take the lead in everything you do.  You are relentless in the pursuit of your goals.  You set the pace for success.  You jump higher, reach further and push harder than anyone else.  You are diligent and determined to inspire, empower and support a culture of success while improving the lives of your team and your members.  Your passion is fueled by your enthusiasm. You are Defined Fitness.

The Assistant General Manager is responsible for DETAILING the Club and DRIVING net memberships.  You sit in the DRIVERS seat.  You DRIVE a team of meticulous and dedicated team members who consistently strive for cleanliness perfection and maintain the club with purpose and attention to DETAIL.  You will DEVELOP a culture of cleanliness with a focus on retaining members by inspiring your team to find DELIGHT in the DETAILS.  You will lead and DEVELOP all team members down a path of excellence and success while DELIGHTING new members, tackling goals with DRIVE, intensity and passion.  

•    Team-oriented 

•    Motivating

•    Problem-solving 

•    Passionate  

•    Interpersonal-effectiveness  

•    Delegation 

Essential Functions & Responsibilities 

•    Work closely with the General Manager in all areas of the business

•    Must take lead of the facility and report to General Manager on KPI’s while General Manager is out assisting other locations.

•    Achieve all Club monthly sales goals & non-member closing percentage 

•    Sales revenue goals including drinks, bars, etc. 

•    Being able to effectively communicate our policies and procedures both to our members and employees. 

•    Oversee membership sales initiatives including open houses, special membership events, promotions, closeouts, etc. 

•    Oversee the equipment maintenance, including service callouts, equipment checks and on-going evaluation of equipment needs 

•    Responsible for stocking and ordering equipment parts, cleaning materials and other facility related products 

•    Maintain and service pool, spa, steam room and sauna 

•    Manage all HVAC upkeep, detail and maintenance 

•    Manage relationships with vendors and establish system for preferred vendors 

•    Schedule and complete weekly training sessions with your team 

•    Resolve and report all incidents of inappropriate behavior being displayed 

•    Create a positive culture for your team that creates an exceptionally friendly and delightful environment 

•    Recruit, hire, train, motivate and retain a fully staffed and a highly functioning team 

•    Other duties as assigned

Additional Responsibilities

Must maintain both the club and their personal daily KPI’s

CLUB KPI MINIMUMS TO SUCCEED

•    CALLS: 120

•    BOOKED: 15

•    SHOWED: 12

•    CLOSED: 10

•    REFERRALS: 2:1 RATIO

•    20% 3PACK ATTACHMENT

PERSONAL KPI MINIMUMS TO SUCCEED

•    CALLS: 40

•    BOOKED: 6

•    SHOWED: 4

•    CLOSED: 3

•    REFERRALS: 2:1 RATIO

•    20% 3PACK ATTACHMENT

Qualifications

Must pass the Sales Tour Process, Telephone Inquiry, and Membership Cancellation/Freeze S.O.P

•    Bachelor’s Degree in Business Administration or related field, preferred 

•    Proven ability to communicate effectively both verbally and written 

•    Must have 2 years of managerial experience in service, health, fitness or related industry 

•    Must have a valid New Mexico driver’s license (with acceptable driving record) and own means of transportation (registered and insured) 

•    PC literate, including Microsoft Office and various other products such as CSI, QuickBooks, etc. 

•    Must have a valid CPR/AED certification, including infant and child, within the first 45 days of employment and maintain valid certification throughout employment 

•    Must be able to work weekends and evenings, as needed 

Physical Requirements 

•    Must be able to stand/walk for up to eight (8) hours at a time 

•    Must be able to sit for long periods of time 

•    Must be able to lift and carry approximately 50 pounds 

•    Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read and write