What are the responsibilities and job description for the Customer Support Specialist (hybrid) position at Defense In Depth Solutions?
The Dispatch Support Agent will join a dynamic team dedicated to ensuring that Elizabethtown Gas adheres to regulatory requirements and efficiently manages customer workload. This temporary position will provide vital administrative support to the team.
This is a hybrid role requiring 1 to 3 days on-site each week at the SJI Green Lane office. The position is initially a six-month contract with the potential for extension based on performance and business needs.
Shift: 8:00 AM to 4:30 PM EST
Requirements:
Ability to make outbound calls to customers and clearly communicate scheduling details.
Experience handling EMERGENCY calls.
The ability to remain calm, clear, and concise while addressing urgent customer concerns and providing necessary instructions in high-pressure situations.
Capability to stay composed and focused during emergencies, managing both personal stress and handling customer emotions effectively to provide reassurance and solutions.
Ability to quickly assess emergency situations, determine the best course of action, and coordinate responses to resolve issues efficiently.
Responsibilities:
Proficient in making outbound calls to customers and communicating scheduling details.
Experienced in handling emergency calls, remaining calm, and providing clear instructions under pressure.
Strong problem-solving skills, with the ability to quickly assess situations and coordinate effective resolutions.
Skills:
outbound calls, emergency calls
This is a hybrid role requiring 1 to 3 days on-site each week at the SJI Green Lane office. The position is initially a six-month contract with the potential for extension based on performance and business needs.
Shift: 8:00 AM to 4:30 PM EST
Requirements:
Ability to make outbound calls to customers and clearly communicate scheduling details.
Experience handling EMERGENCY calls.
The ability to remain calm, clear, and concise while addressing urgent customer concerns and providing necessary instructions in high-pressure situations.
Capability to stay composed and focused during emergencies, managing both personal stress and handling customer emotions effectively to provide reassurance and solutions.
Ability to quickly assess emergency situations, determine the best course of action, and coordinate responses to resolve issues efficiently.
Responsibilities:
Proficient in making outbound calls to customers and communicating scheduling details.
Experienced in handling emergency calls, remaining calm, and providing clear instructions under pressure.
Strong problem-solving skills, with the ability to quickly assess situations and coordinate effective resolutions.
Skills:
outbound calls, emergency calls
