What are the responsibilities and job description for the Shift Lead position at Default Board?
General Purpose of the Job
The Shift Lead is responsible for overseeing our team members on the floor throughout shifts. In addition, they support employees and the Management team to ensure that guests are satisfied with their dining experience.
Essential Duties and Responsibilities
The duties and responsibilities of an Ojos Locos Shift Lead include, but are not limited to:
- Oversee all team members and ensure all duties and tasks are being performed per company standards
- Adhere to company standards and service levels to increase sales
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of federal, state and local laws and ordinances.
- Responsible for ensuring consistent high quality of food preparation and service.
- Maintain a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
- Manage unexpected staffing changes per shift, such as no-shows
- Facilitate disciplinary action with the Management team when necessary
- Ensure positive guest service in all areas.
- Support Management team to ensure that proper security procedures are in place to protect employees, guests and company assets.
- Ensure a safe working and guest environment to reduce the risk of injury and accidents. Escalate any accident reports to Management team to ensure they are completed promptly in the event a guest or an employee is injured.
- Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
- Coach employees on complaints concerning food quality and service.
- Provide direction to employees regarding operational and procedural issues.
Education and/or Experience
Previous restaurant experience preferred
Language Skills
Ability to effectively communicate in English and Spanish.
Certificates, Licenses, Registrations
Must attend orientation and agree to policies and procedures as outlines. Must successfully attend and complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications.
Physical Demands
The physical demands described here are the representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this role, the Ojos Locos Shift Lead is regularly required to stand up for 10 hours; walk; use hands and fingers to handle, feel, or carry objects, products, or controls; and talk or hear. The Shift Lead must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this role, the Ojos Locos Shift Lead is regularly exposed to fumes or airborne particles from the kitchen. The Ojos Locos Shift Lead is also occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning. The noise level at Ojos Locos is usually loud.