What are the responsibilities and job description for the Front Office Agent position at Default (All-EOS Job Aggregator)?
Responsibilities
- Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Ascertain callers' needs through open-ended questions.
- Describe room accommodations and all amenities.
- Obtain all designated information to book a reservation.
- Accommodate special requests and designate such in the system following hotel SOP’s.
- Access guest history records to best service guests; maintain accurate information in guest history files.
- The ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis.
- Resolve guest complaints, ensuring guest satisfaction.
- Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
- Present folio to guest and resolve any disputed charges.
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
- Perform additional duties, as assigned.
- Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines.
- Possess an eye for the smallest detail and maintain a keen sense of urgency.
- Ability to think clearly, remain calm, and resolve problems using good judgment.
Physical Requirements
- Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks.
- Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis
- Must be able to stand and exert well-paced mobility for up to 8 hours in length
Qualifications
- Education: High school or equivalent preferred.
- Experience: 1 to 2 years in a similar position experience preferred.
- Grooming: All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).
Company Benefits:
- Medical, Dental, Vision and other ancillary benefits
- Employee discounts on food and beverages
- 401k Company Matching
- Opportunities for advancement
- Paid Parental Leave and more!