What are the responsibilities and job description for the Automotive Service Advisor / Writer position at Deer Pond Auto?
About Deer Pond Auto Service
At Deer Pond Auto Service, we run a fast paced, high volume shop focused on doing things the right way. We combine modern diagnostic tools with real hands on experience to deliver accurate and efficient repairs.
We are a local shop built on trust, consistency, and accountability. Our goal is simple. Take care of customers, do solid work, and run a shop the team can rely on.
About the Role
We are looking for a strong Service Advisor who can manage the front of the shop, communicate clearly with customers, and keep work flowing throughout the day.
This is not a slow or easy role. You will be balancing customers, technicians, phones, and workflow at the same time. The right person can stay organized, make decisions, and keep things moving without dropping the ball.
You are the connection between the customer and the shop.
What You Will Be Responsible For
- Greeting customers and setting the tone for their experience
- Writing and managing repair orders
- Communicating recommendations clearly and confidently
- Following up on approvals and keeping jobs moving
- Coordinating with technicians on work status and timing
- Managing inbound calls, scheduling, and daily workflow
- Making sure nothing gets missed or delayed
- Handling customer questions and concerns professionally
How We Operate
- We move fast, but work still needs to be done right
- Clear communication matters with both customers and the shop
- This role requires ownership, not waiting to be told what to do
- The day gets busy and you need to stay steady under pressure
Performance and Incentives
We reward consistency and performance:
- Attendance bonus for reliability and showing up on time
- Performance bonus tied to shop production and workflow
- Additional incentives based on results
This role is a good fit for someone who wants their effort to directly impact what they earn.
What We Are Looking For
- Strong communication skills that are clear and confident
- Ability to stay organized in a fast paced environment
- Problem solving mindset and ability to keep things moving
- Reliable and consistent work habits
- Comfortable discussing services, pricing, and recommendations
Automotive experience is strongly preferred, but we will consider the right person with the right mindset.
Who This Role Is For
- Someone who likes being in control of the flow of work
- Someone who can handle pressure without shutting down
- Someone who takes ownership and gets things done
Who This Role Is Not For
- Someone who needs constant direction
- Someone who gets overwhelmed easily
- Someone who avoids difficult conversations with customers
Pay and Schedule
- Full time position
- Pay based on experience with performance incentives
- Stable and consistent schedule
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- Paid time off
Work Location: In person
Salary : $55,000 - $70,000