Sales Administration Coordinator

DEDIENNE AEROSPACE: A world leader in civil and defense aerospace tooling and ground support equipment, generating value for its customers by offering world-class products and services, including design engineering, large manufacturing capacities, and worldwide after-sales services. DEDIENNE AEROSPACE has been chosen as a key partner by several leading OEMs in the aerospace industry. As we accelerate our development within the US market, we are looking for individuals who share our passion for excellence.

With locations in Florida, Ohio, and Texas, and more coming soon, DEDIENNE AEROSPACE is strategically positioned to support the US aerospace industry. Our global presence ensures we can offer our customers the best worldwide support.

The Sales Administration Officer is responsible for managing customer orders from receipt through to delivery handover, ensuring contractual compliance, administrative accuracy, and effective cross-functional coordination. The role supports the SP3.4 Contract Acceptance & Execution Handover process by securing the transition from commercial commitment to operational execution. This position plays a key role in maintaining data integrity in the ERP system, supporting delivery readiness, and protecting customer satisfaction, financial accuracy, and operational performance.

KEY RESPONSIBILITIES

Order Review and Contractual Compliance

• Review customer orders against approved quotations, negotiated terms, and contractual requirements.
• Verify pricing, quantities, lead times, Incoterms, terms and conditions, payment terms, delivery requirements, and any special clauses.
• Identify discrepancies between customer orders and approved commercial commitments and escalate them for resolution.
• Ensure order acceptance is only completed when required validations are in place.

ERP Administration and Data Integrity

• Enter, validate, and update customer orders in the ERP system. (SAGE X3)
• Ensure accuracy and completeness of customer master data, including billing and delivery information.
• Maintain traceability of order changes, approvals, and associated documentation.
• Ensure the reliability of order data used for planning, execution, and reporting.

Cross-Functional Coordination

• Coordinate with Sales, Program Management, Engineering, Quality, Planning, Operations, Purchasing, Logistics, and Finance to support order acceptance and execution readiness.
• Prepare the administrative elements required for the Delivery Assurance Gate and internal execution handover.
• Support the formal handover of confirmed orders to the execution teams by ensuring all necessary information, risks, and commitments are clearly documented.
• Track and follow up on order modifications, open points, and internal action items.

Customer and Financial Follow-Up

• Monitor customer order status and provide updates as required.
• Coordinate with Finance on customer credit checks, overdue payments, and order-related financial issues.
• Support monthly order portfolio reviews and ensure ERP data consistency.
• Maintain and update customer and prospect records as required.

Reporting and Continuous Improvement

• Prepare or contribute to customer and internal reporting related to order status, order changes, and portfolio follow-up.
• Identify process gaps and propose improvements in order administration practices.
• Support the dissemination of best practices in sales administration and ERP usage.

REQUIRED QUALIFICATIONS

• Associate degree, bachelor’s degree, or equivalent experience in Business Administration, International Trade, Sales Support, or a related field.
• Previous experience in Sales Administration, Order Management, Customer Service, or a similar administrative/commercial role.
• Experience in an industrial or aerospace environment is preferred.

Required Skills and Competencies

• Strong knowledge of sales administration and order management processes.
• Proficiency with ERP systems and Microsoft Office tools, especially Excel. (SAGE X3)
• Good understanding of international trade practices, including Incoterms and commercial terms.
• Strong analytical, organizational, and documentation skills.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple priorities accurately and efficiently.
• Strong sense of accountability, confidentiality, and customer orientation.
• Ability to work collaboratively across functions and influence stakeholders without direct authority.

COMPENSATION

·        Competitive salary package

·        Excellent benefits package

ADDITIONAL REQUIREMENTS

·        Eligible to work for any employer within the US

·     Employment is contingent upon the satisfactory outcome of pre-employment screening activities, including a background check.