What are the responsibilities and job description for the Front Desk Manager position at Dedham Health & Athletic Complex?
Position Summary:
We are seeking a professional, organized, and customer-focused Front Desk Manager to help lead our front desk operations. This individual will oversee daily administrative functions, ensure exceptional member and guest experiences, and serve as the first point of contact for our facility.
Key Responsibilities:
Member & Guest Experience
We are seeking a professional, organized, and customer-focused Front Desk Manager to help lead our front desk operations. This individual will oversee daily administrative functions, ensure exceptional member and guest experiences, and serve as the first point of contact for our facility.
Key Responsibilities:
Member & Guest Experience
- Greet members and guests with professionalism and enthusiasm
- Resolve member concerns promptly and effectively
- Maintain high standards of customer service at all times
- Assist with membership inquiries, renewals, and program registrations
Operations & Administration
- Oversee daily check-in procedures and facility access control
- Manage POS transactions, cash handling, and daily reconciliations
- Maintain accurate member accounts and database records
- Ensure waivers, registrations, and required documentation are complete
- Coordinate communication between departments (aquatics, tennis, fitness, etc.)
Sales & Revenue Support
- Promote membership, programs, and special events
- Support seasonal promotions
- Assist with achieving revenue goals
Facility & Safety Oversight
- Ensure the front desk area remains clean, organized, and professional
- Enforce facility policies and procedures
- Assist with emergency procedures when necessary
Qualifications
- Previous front desk, hospitality, or customer service management experience is a plus
- Strong leadership and communication skills
- Excellent organizational and multitasking abilities
- Comfortable with POS systems and basic administrative software
- Ability to work flexible hours, including evenings and weekends
What We Offer
- Competitive compensation
- Complimentary access to facility amenities
- Positive, high-energy work environment
- Opportunity to grow within a dynamic team