What are the responsibilities and job description for the Customer Service Representative position at Decker Glass?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service, ensuring customer satisfaction, and effectively resolving inquiries. This role requires strong communication skills, the ability to analyze customer needs, and a commitment to delivering top-notch support.
Duties
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order placement and account management.
- Handle cash transactions and maintain accurate records of payments.
- Perform data entry tasks to update customer information in the system.
- Collaborate/communicate with team members to enhance overall customer experience.
- Maintain professionalism and adhere to phone etiquette standards during all interactions.
Skills
- Strong client services orientation with a focus on customer satisfaction.
- Proficiency in data entry and office software applications.
- Excellent verbal and written communication skills in English;
- Experience in cash handling and managing financial transactions.
Join us in creating a positive impact through exceptional customer service!
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $17