What are the responsibilities and job description for the Customer Service Representative position at Decca Recruiting?
Interviews: Will be done in person
Environment: Office
Dress: Jeans with no rips, tears, or holes. Blouses or Polo are fine. Open toed shoes are okay, but if you need to walk through the warehouse you will need closed toe shoes. NO FLIP FLOPS.
Day-to-Day Job Duties - This position supports the Market Manager and helps manage all aspects of exporting Sysco products from the US to over 80 countries. The main responsibilities will be
A - Order Processing & Data Entry
Enter and manage export orders using the AS400 System ( IFG will train the worker on)
Verify product allocations and coordinate shipments with internal departments
B- Customer & Internal Communication
Respond to emails and coordinate with customers, Market Managers, and internal teams (logistics, merchandising, etc)
Ensure clear communication on order status, documentation shipment details.
C- Export Documentation & Compliance
Prepare and request the necessary export certifications
Ensure compliance with country-specific export requirements and government regulations
D- Logistics Coordination
Work closely with the logistics team to book shipments, track processes, and ensure accurate invoicing.
Support all internal processes from order creation through to shipment and invoicing.
Top 3 Must-haves to be successful in this role: organized, attention to detail, and Focused.
0-3 Years of Experience, This is a Sales support position responsible for providing direct support to all assigned Marketing Managers
Responsibilities include answering all incoming concerns/needs from all customers; key pick-up requests, handling transportation/routing on delivery questions, , providing customers with invoice copies, monitoring orders before cut- off, communicating regularly with the AE and customers,. Requirements include a high school diploma or equivalent, Strong telephone communication skills, ability to work in a fast pace environment, ability to sit and work at a P/C for extended periods and must be proficient in MS Office.