What are the responsibilities and job description for the Customer Service Representative position at Decca Recruiting?
Monday - Friday - 8:00AM - 5:00PM
Interviews will be in - person
Top 5 skill set you are looking for in a candidate
Timeliness/Reliable - ability to show up for the entire shift, every day; minimal/no call-outs
Good Attitude/Patience/Can-Do attitude/Responsible - willingness to help with their work first & help others as needed; stay calm when difficult situations present themselves, will not give up when things get hard
People person - someone who is customer focused with a desire to solve issues for our customers & also able to maintain a good relationship with the team on island
Ability to Adapt to new situations/Quick learner - asks questions, listens, & follows through; understands basic computer skills (AS400 a plus)
Good communication skills
0-3 Years of Experience, This is a Sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates and customers. As a CSR the goal is to assist and help resolve all customer needs as quickly and accurately as possible. Responsibilities include answering all incoming concerns/needs from all customers; key pick-up requests, handling transportation/routing on delivery questions, processing will call orders, providing customers with invoice copies, monitoring orders before cut- off, communicating regularly with the AE and customers, and managing the same day deliveries for OPCO. Requirements include a high school diploma or equivalent, Strong telephone communication skills, ability to work in a fast pace environment, ability to sit and work at a P/C for extended periods and must be proficient in MS Office.