What are the responsibilities and job description for the Senior Client Success Specialist position at DebtBlue?
Pay: $18/hr
Hours: Mon-Fri 9am-6pm
Job Summary
Senior Client Success Specialist is the primary source of contact for clients enrolled in our debt settlement program. The ideal candidate will motivate clients to graduate (complete the program) by listening to their needs and providing them with a positive experience. Senior CSS resolve simple to complex client inquiries in a professional and courteous manner using detailed knowledge of program, systems, applications, and problem solving-decision making skills while adhering to company guidelines and Debt Blue Core Values. The Senior Client Success Specialist will report to the Client Success Manager.
Duties And Responsibilities
DebtBlue, LLC is an equal opportunity employer.
DebtBlue considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, genetic information (GINA), age, disability, marital status or veteran status, or any other legally protected status. No question on this application is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.
Hours: Mon-Fri 9am-6pm
Job Summary
Senior Client Success Specialist is the primary source of contact for clients enrolled in our debt settlement program. The ideal candidate will motivate clients to graduate (complete the program) by listening to their needs and providing them with a positive experience. Senior CSS resolve simple to complex client inquiries in a professional and courteous manner using detailed knowledge of program, systems, applications, and problem solving-decision making skills while adhering to company guidelines and Debt Blue Core Values. The Senior Client Success Specialist will report to the Client Success Manager.
Duties And Responsibilities
- Communicate thorough understanding of company products and consumer debt relief options to clients
- Utilize Customer Relationship Management system (CRM) to assign and complete tasks
- Notate client accounts in CRM with accurate and complete information to ensure exceptional communication between employees and departments
- Complete outbound calls/tasks as assigned daily
- Professionally handle incoming client requests and make monthly follow-up calls
- Demonstrate in-depth knowledge of settlement, negotiation, and payment processes and adequately communicate account status to client
- Expertly utilize a consultative approach for clients in crisis
- Communicate essential program information to new clients via welcome call that reaffirms benefits of the program
- Aid client success team, including co-workers and management
- Other duties as required to support department operations
- High School Diploma or GED (required)
- Empathy and willingness to assist clients throughout their financial hardship
- Talent to compete in a fast-paced, high-energy environment
- Problem solver with the ability to multitask using judgment and decision-making skills
- A stellar work ethic including a record of punctuality and good attendance
- 3 years’ experience in a customer service, collections, or negotiation role (required)
- Effective communication skills (verbal and written)
- A high degree of initiative with the ability to meet and exceed monthly goals
- Able to prioritize and meet deadlines with little to no supervision
- Ability to pay close attention to detail and apply policies, procedures, and guidelines to a variety of situations
- Proficiency in Microsoft Office, SharePoint and client service software, database, and tools
- Bilingual (Spanish) is a plus
- Impeccable written and oral communication
- Ability to drive agreement through intellect, interpersonal and negotiations skills
- Successful track record in a thriving, fast paced environment
- Able to stand and walk for extended periods of time
- Ability to lift to 15 pounds
- Ability to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities
- Office with relatively low to moderate noise level
- Professional casual
DebtBlue, LLC is an equal opportunity employer.
DebtBlue considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, genetic information (GINA), age, disability, marital status or veteran status, or any other legally protected status. No question on this application is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.
Salary : $18
