What are the responsibilities and job description for the Bilingual Specialty Negotiations Specialist position at DebtBlue LLC?
About DebtBlue
At DebtBlue, we stand at the forefront of consumer debt resolution, serving individuals across the country with compassion, integrity, and a commitment to financial empowerment. Based in Richardson, Texas, our mission is to provide clients with ethical, transparent, and customized solutions that lead to lasting financial independence. As a company built on trust and professionalism, our team is driven by a shared belief: that every person deserves a path to a better financial future — and a partner who will walk that journey with them. We are entering an exciting period of strategic growth, and with that growth comes opportunity — not just for our clients, but for the exceptional individuals we invite to join our team.
Job Summary
The Bilingual Specialty Negotiations Specialist is a self-motivated and organized specialist building rapport with representatives of specific creditors, creditor law firms, collection agencies, and debt buyers to negotiate settlements of accounts on behalf of the client with a focus on assisting our Spanish speaking clients. The Specialty Negotiation Specialist will report to the Negotiations Manager.
Duties and Responsibilities
Job Summary
The Bilingual Specialty Negotiations Specialist is a self-motivated and organized specialist building rapport with representatives of specific creditors, creditor law firms, collection agencies, and debt buyers to negotiate settlements of accounts on behalf of the client with a focus on assisting our Spanish speaking clients. The Specialty Negotiation Specialist will report to the Negotiations Manager.
Duties and Responsibilities
- Negotiate with creditors, collection agencies, and attorney offices on behalf of our clients
- Effectively manage an open queue of accounts to consistently hit your monthly production expectation to meet department budgets
- Review clients account to determine funds necessary to complete settlement and payment of company fees in proper amount of time set forth by the department
- Manage the relationship between the Creditors and our business
- Calculate acceptable percentages for settlement according to guidelines set forth by department
- Maintain spreadsheet of all client settlements to track payments and letters
- Other duties as required to support department operations
Required Qualifications
- High school diploma or GED (preferred)
- 3 years’ experience in a customer service, collections, or negotiation role (required)
- Effective communication skills (verbal and written)
- A high degree of initiative with the ability to meet and exceed monthly goals
- Able to prioritize and meet deadlines with little to no supervision
- Ability to pay close attention to detail and apply policies, procedures, and guidelines to a variety of situations
- Strong math skills
- Proficiency in Microsoft Office, SharePoint and client service software, database, and tools
- Bilingual (Spanish) required.
Physical and Mental Requirements
- Impeccable written and oral communication
- Ability to drive agreement through intellect, interpersonal and negotiations skills
- Successful track record in a thriving, fast paced environment
- Able to stand and walk for extended periods of time
- Ability to lift to 10 pounds
- Ability to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities
Work Environment
- Office with relatively low to moderate noise level
- Professional casual
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employee signature below constitutes employee's understanding of the requirements, essential functions, and duties of the position.
