What are the responsibilities and job description for the Client Success Specialist position at DebtBlue LLC?
Client Success Specialist I
Job Type: Full-time employment. Minimum work hour is 40.
Classification: Hourly/Non-Exempt
Reports to: Client Success Manager
Compensation: $17/hr uncapped bonuses
Job Summary:
Client Success Specialist I is the primary source of contact for clients enrolled in our debt settlement program. The ideal candidate will motivate clients to graduate (complete the program) by listening to their needs and providing them with a positive experience. CSS resolve simple to complex client inquiries in a professional and courteous manner using detailed knowledge of program, systems, applications, and problem solving-decision making skills while adhering to company guidelines and Debt Blue Core Values. The Client Success Specialist I will report to Client Success Manager.
Duties and Responsibilities:
- Communicate thorough understanding of company products and consumer debt relief options to clients as necessary
- Utilize Customer Relationship Management system (CRM) to assign and complete tasks
- Notate client accounts in CRM with accurate and complete information to ensure exceptional communication between employees and departments
- Professionally handle incoming client requests and make monthly follow-up calls
- Proactively address client needs via various communication channels
- Complete outbound calls and annotate tasks
- Other duties as required to support department operations
Required Qualifications:
- High School Diploma or GED (required)
- 1-2 years customer service experience
- Empathy and willingness to assist clients throughout their financial hardship
- Problem solver with the ability to multitask using judgment and decision-making skills
- Talent to compete in a fast-paced, high-energy environment
- A stellar work ethic including a record of punctuality and good attendance
- Proficiency in Microsoft Office, SharePoint and client service software, database, and tools
- Bilingual (Spanish) is a plus
Physical and Mental Requirements:
- Impeccable written and oral communication
- Prolonged periods of sitting at a desk and working on a computer
- Ability to lift to 10 pounds
- Ability to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities
Work Environment:
- Office with relatively low to moderate noise level
- Professional casual
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Employee signature below constitutes employee's understanding of the requirements, essential functions, and duties of the position.
Salary : $17