Holistic Medical Office Assistant

At Dr. Bernstein's Holistic Healing Center, we strive to provide our patients with support, encouragement and the tools for creating optimal health and well-being. New patient visits with the doctor are at least two hours, and most follow-up visits are at least a half hour. We do our best to provide an atmosphere of warmth and caring. The office is welcoming and cozy. Our website address is www.drbholisticmd.com.

Our Center Team Members work together and we are looking for a qualified Team member to join us. Since our office is small, all Team members are cross trained but each has their areas of concentration.

We are currently looking for an applicant that is open-minded about Holistic Medicine and has an interest in learning more about it. The person would need to be a good listener, warm, kind, compassionate, and have the ability to work well with others. In addition, honesty, a strong work ethic and healthy lifestyle habits would be necessary. Both the Integrative Functional Doctor and the Integrative Functional Nutritionist are part time. In this position, the Team Member would be creating the first impression for the patients and therefore good phone skills and the ability to multi-task are important.

The Job Description includes:

· Greeting patients both on the phone and in person

· Talking with New Patients, including educating them about the practice and getting them started on our intake forms

· Being strategic with making and rescheduling appointments for the Doctor and Nutritionist

· Patient intake, which may include reviewing policies with patients, checking their insurance and being sure that they have all necessary forms filled out

· Patient administrative check out, which would include reviewing outstanding balances, collecting payments, creating invoices, scheduling next appointment times and initial appointments with the Functional Integrative Nutritionist

· Patient support, empowerment and education at the time of check out, which may include going over test kits, going over recommendations made, sending out emails, reviewing educational materials, discussing the role of the Nutritionist and documenting patient interactions

· Administering and explaining a simple cardiovascular diagnostic test

· Answering the phone including scheduling and rescheduling appointments, answering questions and relaying messages

· Eventually, fielding questions from patients and reviewing appropriate concerns over the phone once reviewed by the Doctor

· Preparing charts including laboratory studies and pre and post appointment communications

· Supplement ordering, stocking, pricing, pulling, packing and shipping orders and managing of inventory

· Accounts Receivable

· Updating office policy and procedure documentation

· Editing protocols and patient educational materials

· Backing up current team members with billing issues and coding, answering phones, scheduling, filing, sorting mail, creating invoices, inputting data into the computer and monitoring payments received, relaying messages to the Doctor from patients as needed

· Supporting the Doctor with her charting and coding of visits

Skills required include:

Proficient Computer skills, familiarity with Excel, Word, Outlook, and openness to learning QuickBooks, Full Slate scheduling software, Medical Billing and coding as well as PDF PRO and learning new electronic medical record programs

Familiarity with laboratory results would be helpful

Phone skills with warm clear friendly voice, making appointments, scheduling, reassuring patients, creating invoices, processing credit cards and taking clear complete messages

Office work including filing, faxing, stocking and pricing, mail sorting

Greeting patients in a friendly manner, checking them in and reviewing policies

Ability to reassure and be a buffer and take good messages from patients with concerns

Comfort level with technology and learning new things

Experience working the front desk in a holistic medical practice or chiropractor’s office would be helpful.

Education as a Medical Assistant would be very helpful. Training as a Phlebotomist would be useful. Familiarity with Nutritional Supplements and managing of inventory would be very useful. Coaching training would be valuable.

Must be within 30 minutes driving distance from Doylestown Pa

Job is 36-40 hours per week. This job does not have a benefits package.

Salary would start at $18-$22 per hour depending on experience. There would be potential for future increases.

Pay: $18.00 - $22.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

• Employee discount
• Free parking
• On-the-job training

Education:

• High school or equivalent (Preferred)

Location:

• Doylestown, PA 18901 (Preferred)

Ability to Commute:

• Doylestown, PA 18901 (Preferred)

Work Location: In person

Salary : $18 - $22