Technical Support Specialist (Contractor)

At DDC we provide public affairs solutions that enable our clients to identify, manage and communicate with their political assets and advocates. Through our unique blend of professional services and technology solutions, we establish rich connections with targeted audiences and empower our clients to build the relationships necessary to win on their public policy campaigns.

About the role:

As a Technical Support Specialist, you will support our user community and their usage of our proprietary software and web-based applications. We are looking for a Contractor that will take on the initial customer inquiry, interacts with our users directly and provides troubleshooting, triage, and technical support to our customers. You will be responsible for supporting all clients' technical needs and issue resolution. Sound technical understanding and applied knowledge of DDC's front-end applications, packaged solutions and associated processes will be leveraged into meeting the responsibilities outlined below, with the goal of providing exemplary support to the client's operational needs.

What you'll be doing:

• Primary telephone, email and ticketing technical support response for customers and internal resources.
• Conducts initial triage and troubleshooting to confirm and help resolve technical issues with proprietary applications and escalates appropriate cases as necessary.
• Provides customer guidance and training on use and functionality of various services and applications provided by the company.
• Create and troubleshoot client email communications and web-based content using HTML and various HTML and graphic editors.
• Track all telephone and email cases in CRM database.
• Keeps customers informed of their open tickets.
  
  

About you:

• Someone with a positive attitude, enthusiastic about technology and imaginative in their approach
• Excellent problem solving and analytical skills with high attention to details and good follow-through
• Knowledge of web-based technologies; including but not isolated to understanding web-based technologies, relational databases, and content management systems.
• Ability to multi-task and prioritize in a very fluid and changing environment
• Customer focused and dedicated to delivering Service Excellence.
• Excellent communication skills (both verbal and written)
• A qualified candidate would be self-motivated, a good communicator, eager to learn, interpersonal, tech savvy, multi-tasker, adaptable, able to meet deadlines, a problem-solver, and possess exceptional time management skills.
• Excellent problem-solving skills with high attention to detail and strong follow-through.
• Customer focused and dedicated to delivering technical, strategy-based business solutions
  
  

Additional Details:

• Employment type: Contractor
• Hourly salary: $30/hr.
• Term: Through December 31, 2025 with the possibility to extend the agreement or convert to a full-time position, depending on the Contractor's performance and the needs of the Company at that time.
  
  

Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. Employees from diverse or underrepresented backgrounds are encouraged to apply.

DDC Public Affairs is part of the Omnicom Public Relations Group, a division of Omnicom Group Inc. and is committed to equal employment opportunity and affirmative action. DDC Public Affairs does not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where DDC Public Affairs does business. Our policy is to employ, advance, and reasonably accommodate all qualified employees and applicants. Any person who feels that he or she has been subjected to discrimination should immediately report the matter to Talent Development or to a supervisor.

Any reported incident will be investigated. Retaliation against an employee or applicant who makes a good-faith claim of discrimination is prohibited. Employees and applicants may bring good-faith complaints, ask questions, and raise concerns without fear of reprisal or retaliation.