What are the responsibilities and job description for the Operations Assistant position at DCS LINE NEW YORK?
Job Overview
As an Operations Assistant, you are the "orchestrator" of the shipping process. You will support the end-to-end movement of goods—from booking to final delivery—ensuring every document is accurate and every client is informed. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment where no two days are the same.
Duties
- Shipment Coordination: Arrange domestic and international transport via air, ocean, and road, selecting the best routes and carriers for client needs.
- Documentation Management: Prepare and audit critical files including Bills of Lading (BOL), Commercial Invoices, Packing Lists, and Customs Declarations.
- Tracking & Communication: Provide real-time updates to clients on shipment milestones (ETD/ETA) and proactively resolve delays with truckers, terminals, or brokers.
- Problem Solving: Investigate and resolve operational "exceptions," such as damages, short shipments, or demurrage/detention issues.
- Administrative Support: Maintain audit-ready records in the Transportation Management System (TMS) and assist with billing or rate negotiations.
Qualifications & Skills
- Education: High school diploma required; a Bachelor’s in Supply Chain, Logistics, or Business is highly preferred.
- Technical Savvy: Proficiency in MS Office (especially Excel/Outlook) and experience with ERP or TMS platforms.
- Industry Knowledge: Familiarity with Incoterms, HTS classifications, and customs regulations is a significant advantage.
- Soft Skills: Exceptional communication for client-facing tasks, strong organizational skills to juggle multiple shipments, and the ability to remain calm under pressure.
- Bilingualism: In a hub like Fort Lee, being bilingual (e.g., English, Korean or Chinese) is often a major plus for coordinating with customers, vendors and global partners.
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $50,000 - $75,000