Data Center Technician

MUST HAVE EXPERIENCE WORKING ON SERVERS (WIRING AND HARDWARE)

HEAVY LIFTING REQUIRED

Job Description:

Engineers will provide troubleshooting, repair, parts ordering, preventative maintenance and Installation of Dell product located at Customer Site.

o Triage issues with direction from Dell Support

o Execute plan of action from Dell Domain Engineer/L3

o Document POA Results, logs and service reports (Parts numbers/PPID of old/new parts replaced) to Dell via case email

o Reseating parts, swap or replace parts

o Server Testing and validation (running diagnostics, capturing and uploading logs)

o Upgrading Firmware as needed

o Parts locker management, manage inbound and outbound parts

o Spare parts management, separate from parts locker (during CW server deployments)

• Parts return to Dell

You will be successful in this role if you have:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 4-6 years' experience in area of responsibility

THE CLIENT WILL USE THE FOLLOWING CRITERIA TO EVALUATE CANDIDATES

Proximity & Availability

-Candidate lives locally (within 15 45 minutes of the work site)

- Comfortable with daily commute

-Willing to work shifts and be on-call

Technical Ability

-Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)

-Experience with server swaps and deployments

-Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)

-Experience with water cooling servers (desirable, not required)

-Familiarity with Linux

-Has built PCs

-Follows provided Plan of Action (POA) from support

-Stays current with technology (reading, company announcements, continuous learning)

-Can handle the physical demands of the job

Documentation

-Provides real-time, detailed documentation

-Demonstrates good documentation habits

-Has experience in documentation

Communication & Team Fit

-Communicates clearly, directly, and proactively

-Is personable and articulate

-Provides detailed examples

-Works well in a team and maintains a positive attitude

-Does not require excessive prompting or give elusive answers

Work Ethic & Prioritization

-Demonstrates strong work ethic and accountability

-Can prioritize tasks based on severity and customer demand

-Shows initiative and thrives in fast-paced, critical environments

-No periods of inactivity, lack of initiative, or difficulty handling pressure