What are the responsibilities and job description for the FSR Analyst position at DCI Solutions?
DCI Job Requirement for:
Field Support Representative
Location: Ft. Bragg, NC
Job Description
Serve as an FSR Analyst
Work side-by-side with analysts to train and mentor users
Troubleshoot technical issues and develop new use cases
Solve unique and challenging problems
Help facilitate collaboration across a global enterprise
Provide desk-side training to analysts
Train analysts/operators in a classroom and operational setting
Staff the Help Desk
- Respond to user requests and work with the engineering team to troubleshoot issues
Provide feedback to the engineering team about product
Attend and provide assistance during briefings with senior leaders
Proactively develop relationships with users at customer site and surface use case gaps.
Build initial dashboard products and assist users with building questions
Answer questions from senior leaders
Qualifications:
Strong background in intel analysis
Experience fusing intelligence capabilities in support of operations
Prior experience with one or more of the following platforms:
- Maven, Gotham or Foundry
Technical background with working knowledge of:
- HTML, Ruby, Python and/or Java, as well hardware, networks, and server administration
Experience training analyst in a classroom setting
Strong knowledge of Excel
Active TS/SCI Security Clearance
Job Type: Full-time
Salary: $100,000-$140,000
Job Type: Full-time
Pay: $100,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience:
- intel analysis : 5 years (Preferred)
- fusion cell: 3 years (Preferred)
- supporting naval or joint environments : 3 years (Preferred)
- Gaia: 3 years (Preferred)
- building initial dashboard products : 3 years (Preferred)
- Gotham and/or AIDP: 3 years (Preferred)
- Foundry, and/or Maven: 3 years (Preferred)
Security clearance:
- Top Secret (Required)
Work Location: In person
Salary : $100,000 - $140,000