Director of Quality Improvement

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!!  Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are seeking Director of Quality Improvement. The Director of Quality Improvement will direct the development, implementation, and monitoring of quality systems and improvement as it relates to regulatory compliance, departmental and organizational strategic goals, internal and external audits, processes, and performance improvement. This position will ensure the collection, completion, maintenance, analysis, and integrity of organ donor medical records and data collection. This position can be located in Sacramento, CA, Nashville, TN or Albuquerque, NM.

COMPANY OVERVIEW AND MISSION
 For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list.  Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.  

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services.  We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. 

Our performance is measured by the way we serve donor families and recipients.  To be successful in this endeavor is our ultimate mission.  By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

We are committed to diversity, equity, and inclusion.  With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:   

• Responsible for day-to-day oversight of quality and compliance for OPO organ operations across DCIDS quality program systems supporting DCIDS, Tissue Bank and Eye Bank.  
• Collaborates with the Managers of Performance Improvement and Business Intelligence to identify and address opportunities for improvement throughout quality, compliance and program operations.  
• Ensure organizational focus on achieving and maintaining compliance with all regulatory standards and industry driven accreditations.
• Stays current with the standards and regulations that relate to OPO operations including FDA, UNOS, AATB, and DCIDS policies and procedures. Assists with maintaining current licensing, registration, and accreditation with agencies.
• Responsible for driving growth and success as it relates to quality compliance, systems, and improvement in coordination with DCIDS strategic initiatives.
• Collaborates with the CAO, Director of Performance Excellence and DCIDS leaders to facilitate regulatory, accreditation, and processor inspections.
• Supports the Performance Excellence team in analyzing organizational data and analytics, identifying trends, and recommending performance improvement initiatives based on established PI processes.
• Works with the CAO and Director of Performance Excellence to direct and maintain implementation of the DCIDS QAPI program.
• Ensures accurate medical records and data elements in compliance with applicable regulations and standards as well as DCIDS policies and procedures.
• Assists DCIDS leadership in the development and review of policies and procedures for all aspects of the organization’s operations to include data collection and regulatory compliance.
• Aligns with DCIDS leaders and educators to ensure employee training documentation processes are consistent and in compliance with regulatory, accreditation, and DCIDS policies and procedures.
• Works with multidisciplinary DCIDS teams to develop tracking metrics to evaluate the success and completion of goals.        Evaluates trends in performance to determine process improvements.
• Acts as liaison between DCIDS Quality Assurance, Tissue Bank, Tissue Recovery, Ocular Recovery, other Affiliated Tissue Processors and Medical Directors on compliance initiatives as needed.
• Assists with investigation of deviations and non-conformances including adverse reaction reports. Conducts Root Cause Analysis. Completes and oversees effective corrective and preventative action plans.
• Acts as a role model for the DCIDS and the DCIDS Quality Departments by supporting, reinforcing, and exhibiting behaviors consistent with the DCIDS core values; selfless, hardworking, passionate, and dependable.
• Performs other related duties as assigned.
    

The ideal candidate will have:

• Bachelor’s degree or equivalent in a health-related field, or appropriate OPO experience in quality system management and medical records.
• Minimum 5 years of experience with quality management system and CMS/FDA/OPTN regulatory compliance.
• Must have 5-7 years of experience managing employees
• CQIA or equivalent, CPTC, CTBS preferred.        
• As a condition of employment, you must be able to obtain Hospital Badge and EMR access from all of the DCI Donor Services Hospital Partners. 
• Valid Driver’s License with ability to meet MVR underwriting requirements.
• Strong knowledge of Microsoft Office applications (Outlook, Word, Excel, Visio, PowerPoint, etc.) Working knowledge of computers and basic data entry skills required.
• Excellent written and verbal communication skills, skilled at multi-tasking, strong attention to details and ability to meet deadlines.

We offer a competitive compensation package including:
  

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program 
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

You will receive a confirmation e-mail upon successful submission of your application.  The next step of the selection process will be to complete a video screening.  Instructions to complete the video screening will be contained in the confirmation e-mail.  Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.