What are the responsibilities and job description for the Assistant Front Office Manager position at DC Global Talent Inc.?
ASSISTANT FRONT OFFICE MANAGER
Luxury Hotel • Brooklyn, New York • USD $65,000
ABOUT THE ROLE
We are looking for an Assistant Front Office Manager for a luxury hotel in Brooklyn, New York. This is a growth-oriented leadership role for a hospitality professional who is equally passionate about their team and their guests, bringing a warm, solution-focused approach to every interaction and a genuine commitment to elevating the overall experience.
WHAT YOU'LL DO
• Lead, coach, and develop the Front Office team, fostering a culture of excellence, accountability, and continuous improvement
• Deliver personalised, elevated guest experiences and handle complex situations with professionalism and empathy
• Oversee day-to-day front desk operations including arrivals, departures, room status, and revenue optimisation
• Build strong cross-departmental relationships to ensure seamless communication and service delivery throughout the property
• Monitor occupancy, rate performance, and house counts; take proactive steps to maximise revenue
• Uphold all cash handling, credit, and guest data confidentiality policies
• Support onboarding and ongoing training of team members in line with the property's service standards
WHAT YOU BRING
• 3 or more years of hospitality experience, preferably within a luxury hotel environment
• At least 1 year in a leadership or supervisory capacity
• Strong communication skills with a warm, professional presence on the floor
• Organised and detail-oriented with solid time management capabilities
• Proficient in Microsoft Office; experience with property management systems is a plus
• Comfortable working varied shifts including evenings, weekends, holidays, and overnight rotations
WHAT'S OFFERED
• Salary of USD $65,000 per year
• Full-time, on-site leadership role at a luxury hotel in Brooklyn, New York
Salary : $65,000