What are the responsibilities and job description for the Service Center Manager (DMV) position at DC Department of Human Resources?
Job Summary
This mid-level management position is located in the Department of Motor Vehicles (DMV), Driver/Vehicle Services Administration. The position serves as the senior manager of a DMV customer service center or facility, with primary responsibility for ensuring the integrity, effective, efficiency and quality of customer service provided by DMV employees.
The Service Center Manager provides leadership and has primary responsibility for the activities that support driver and vehicle services. The incumbent is expected to demonstrate initiative, creativity, and sound judgment when planning, developing, and implementing an approach to be taken or methods to be used.
Duties And Responsibilities
Manages, monitors, reviews, and evaluates the daily operation and performance of the service center operations of legal compliance, accuracy, efficiency, and customer service. Develops and implements operational policies, procedures, processes for the driver license issuance, non-driver identification, permit control, driver records, titling, registration and vehicle inspection and emission operations.
Ensures that employee development plans are established for staff of the service center, including, but not limited to, comprehensive on-the-job training for all employees, and external training opportunities and cross training to enhance their professional growth and development.
Qualifications And Education
Specialized Experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.
LICENSE AND CERTIFICATION
NONE
WORKING CONDITIONS/ENVIRONMENT
Work is performed in an office setting, which has adequate light, heat and ventilation. The work is primarily sedentary, however, there may be walking or standing for periods of time.
Promotion Potential
NONE
Other Significant Facts
Tour of Duty: Rotating Shifts, Tuesday – Saturday
Pay Plan, Series, and Grade: MS-0301-13
Promotion Potential: No known promotion potential.
Collective Bargaining Unit (NON-UNION): This position is not in a collective bargaining unit.
Duration of Appointment: Management Supervisory Service (MSS): At-will employment applies to the MSS. All positions and appointments in the MSS serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.
Collective Bargaining Unit (NON-UNION): This position is not in a collective bargaining unit.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
This mid-level management position is located in the Department of Motor Vehicles (DMV), Driver/Vehicle Services Administration. The position serves as the senior manager of a DMV customer service center or facility, with primary responsibility for ensuring the integrity, effective, efficiency and quality of customer service provided by DMV employees.
The Service Center Manager provides leadership and has primary responsibility for the activities that support driver and vehicle services. The incumbent is expected to demonstrate initiative, creativity, and sound judgment when planning, developing, and implementing an approach to be taken or methods to be used.
Duties And Responsibilities
Manages, monitors, reviews, and evaluates the daily operation and performance of the service center operations of legal compliance, accuracy, efficiency, and customer service. Develops and implements operational policies, procedures, processes for the driver license issuance, non-driver identification, permit control, driver records, titling, registration and vehicle inspection and emission operations.
Ensures that employee development plans are established for staff of the service center, including, but not limited to, comprehensive on-the-job training for all employees, and external training opportunities and cross training to enhance their professional growth and development.
Qualifications And Education
Specialized Experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.
LICENSE AND CERTIFICATION
NONE
WORKING CONDITIONS/ENVIRONMENT
Work is performed in an office setting, which has adequate light, heat and ventilation. The work is primarily sedentary, however, there may be walking or standing for periods of time.
Promotion Potential
NONE
Other Significant Facts
Tour of Duty: Rotating Shifts, Tuesday – Saturday
Pay Plan, Series, and Grade: MS-0301-13
Promotion Potential: No known promotion potential.
Collective Bargaining Unit (NON-UNION): This position is not in a collective bargaining unit.
Duration of Appointment: Management Supervisory Service (MSS): At-will employment applies to the MSS. All positions and appointments in the MSS serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.
Collective Bargaining Unit (NON-UNION): This position is not in a collective bargaining unit.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
