What are the responsibilities and job description for the Community Outreach and Engagement Specialist position at DC Department of Human Resources?
Job Summary
This position is in the Department of Insurance Securities and Banking, Insurance Bureau (DISB), Compliance Analysis Division. The mission of the Department of Insurance, Securities, and Banking (DISB) is three-fold: cultivate a regulatory environment that protects consumers and attracts and retains financial services firms to the District; empower and educate residents on financial matters; and provide financing for District small businesses.
Incumbent is responsible for developing relationships with District residents, other District agencies, stakeholder organizations and financial sectors. The position is based in the community, and actively participates in community-based education discussions, synthesize community input, and facilitate connections; and shares important information about the DISB and the sector with community members. The incumbent is also responsible for cultivating, developing, and deepening relations to build the visibility of the DISB’s mission and vision, and inform key strategic priorities.
Duties & Responsibilities
Monitor consumer inquiries and complaints which have been provided to the Department from constituents, Advisory Neighborhood Commissioners (ANC), City Council, and the Mayor’s Office. Propose consumer outreach and engagement best practice initiatives through monitoring of other jurisdictions’ outreach programs. Collaborate and coordinate with internal Bureaus and Departments to identify risks to consumers and design key risk indicators and key performance indicators to effectively manage risk.
Coordinate consumer protection activities on behalf of the Department and in coordination with other District agencies compartmentalizing and leveraging special interest groups who serve seniors, the LGBTQ population, students, the disadvantaged, and focused on issues involving mental health parity, flood awareness and mitigation, life insurance, estate planning, foreclosure mitigation, and financial scams awareness.
Qualifications And Education
Specialized Experience is required that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.
Licenses and Certifications
None
Working Conditions/Environment
The work is performed in a typical office setting.
Other Significant Facts
Tour of Duty: Monday – Friday; 8:15 a.m. – 5:00 p.m.
Pay Plan, Series and Grade: CS-0301-13
Promotion Potential: No known promotion potential.
Duration of Appointment: Career Service Permanent.
Collective Bargaining Unit: This position is not covered under a collective bargaining agreement.
Position Designation: The incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability – Security Sensitive.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.
This position is in the Department of Insurance Securities and Banking, Insurance Bureau (DISB), Compliance Analysis Division. The mission of the Department of Insurance, Securities, and Banking (DISB) is three-fold: cultivate a regulatory environment that protects consumers and attracts and retains financial services firms to the District; empower and educate residents on financial matters; and provide financing for District small businesses.
Incumbent is responsible for developing relationships with District residents, other District agencies, stakeholder organizations and financial sectors. The position is based in the community, and actively participates in community-based education discussions, synthesize community input, and facilitate connections; and shares important information about the DISB and the sector with community members. The incumbent is also responsible for cultivating, developing, and deepening relations to build the visibility of the DISB’s mission and vision, and inform key strategic priorities.
Duties & Responsibilities
Monitor consumer inquiries and complaints which have been provided to the Department from constituents, Advisory Neighborhood Commissioners (ANC), City Council, and the Mayor’s Office. Propose consumer outreach and engagement best practice initiatives through monitoring of other jurisdictions’ outreach programs. Collaborate and coordinate with internal Bureaus and Departments to identify risks to consumers and design key risk indicators and key performance indicators to effectively manage risk.
Coordinate consumer protection activities on behalf of the Department and in coordination with other District agencies compartmentalizing and leveraging special interest groups who serve seniors, the LGBTQ population, students, the disadvantaged, and focused on issues involving mental health parity, flood awareness and mitigation, life insurance, estate planning, foreclosure mitigation, and financial scams awareness.
Qualifications And Education
Specialized Experience is required that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.
Licenses and Certifications
None
Working Conditions/Environment
The work is performed in a typical office setting.
Other Significant Facts
Tour of Duty: Monday – Friday; 8:15 a.m. – 5:00 p.m.
Pay Plan, Series and Grade: CS-0301-13
Promotion Potential: No known promotion potential.
Duration of Appointment: Career Service Permanent.
Collective Bargaining Unit: This position is not covered under a collective bargaining agreement.
Position Designation: The incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability – Security Sensitive.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.