What are the responsibilities and job description for the Service Coordinator - Electrical position at DBK Inc.?
Role Summary:
The Electrical Coordinator skillfully evaluates each customer’s call for their severity, needs or concerns and couples them with the appropriate technicians. Keeping a watchful eye on the GPS tracking system and is always aware of the location of each technician. As priorities quickly change, so will the scheduling.
The appropriate handling of the daily tasks requires accuracy and a detailed transfer of information while understanding there is often little time to do so.
Key Duties & Responsibilities:
- Maintains the electrical technicians’ schedules.
- Schedules technicians return trips with customers to complete work after arrival of parts.
- Enters service calls, schedules calls, and generates call debriefing with electricians daily.
- Responds to customer inquiries regarding company schedule and requested lead times, service invoicing, and general inquiries.
- Responds to technician requests both by e-mail and phone.
- Follows up and schedules preventative maintenance service appointments.
- Reviews completed work orders for accuracy.
- Prepares invoices and timecards for processing.
- Participates in all company-sponsored training classes.
- Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
- Always maintains a professional image by:
- Following safety policies and procedures
- Abiding by all DBK standards of performance and code of ethics.
- Maintaining a courteous demeanor with all customers and associates.
Qualifications:
- Minimum two years of experience in related industry dispatch and coordination.
- Geographical knowledge of the service area and/or map reading skills.
- Advanced communication and customer service skills.
- Experience in using Microsoft Word and Excel.
Why DBK:
At DBK, we believe it’s our people who bring our clients the Higher Standard. We invest in your growth, provide opportunities for advancement, and empower you to take pride in the projects that strengthen communities across Florida.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Equal Employment Opportunity Statement: DBK, Inc. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
ADA Statement: DBK, Inc. is committed to complying with the Americans with Disabilities Act and applicable state and local laws. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this position, unless doing so would impose an undue hardship on the company. Applicants and employees who need reasonable accommodation to participate in the application process or to perform the essential functions of the job should contact Human Resources.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- DeBary, FL 32713 (Required)
Work Location: In person
Salary : $20 - $24