What are the responsibilities and job description for the AI Platform Specialist position at DBI Staffing?
Key Responsibilities
AI Platform Administration & Support
- Administer and support enterprise AI applications (e.g., ChatGPT Enterprise, M365 Copilot, Claude, Perplexity, Gemini, and similar tools)
- Manage user provisioning, licensing, roles, and access controls across AI platforms
- Monitor platform availability, usage, and performance; escalate issues to vendors when needed
Identity, Security & Compliance
- Work with Identity system administrators to integrate AI tools with enterprise identity providers (SSO)
- Enforce security policies, data controls, and compliance requirements for AI usage
- Partner with Security, Legal, and Compliance teams to ensure responsible AI adoption
- Support audits, reviews, and vendor risk assessments related to AI tools
End-User Enablement & Adoption
- Support onboarding and offboarding of users for AI platforms
- Create and maintain user documentation, FAQs, and internal knowledge base articles, tips of the week.
- Assist with training sessions and enablement programs for business users
- Act as a first-call and subject-matter expert for AI productivity tools across the organization
Vendor & Platform Management
- Coordinate with AI vendors for support cases, roadmap updates, and feature releases
- Track platform updates, feature changes, and deprecations
- Assist with evaluating new AI tools and pilots
- Process Improvement & Automation
- Identify opportunities to automate IT support tasks and user workflows
- Improve IT operational processes related to AI application lifecycle management
- Collect usage metrics and feedback to inform platform improvements
Required Qualifications
- Technical Skills
- 7 years of experience in IT support, systems administration, or SaaS application support
- Strong experience with enterprise SaaS platforms and user account/group administration
- Hands-on experience with SSO, MFA, RBAC, and user lifecycle management
- Familiarity with AI productivity tools (ChatGPT, Copilot, Claude, Perplexity, etc.)
- Experience supporting cloud-based applications in an enterprise environment
- Operational Skills
- Ability to troubleshoot authentication, access, and application issues
- Strong documentation and communication skills
- Comfortable supporting both technical and non-technical users
Education & Certifications
- Bachelor’s degree in computer science
- AI and SaaS administration certifications (i.e. Google Workspace) are beneficial
Preferred / Nice-to-Have
- Familiarity with AI governance, data privacy, or responsible AI policies
- Scripting or automation experience (i.e. PowerShell)
- Experience supporting legal, finance, or regulated business environments
- Exposure to prompt management, AI usage analytics, or AI adoption metrics