Ticketing Agent - Part-time Nights and Weekends

DAYTON LIVE, located in the heart of downtown Dayton, is one of the city’s premier, not-for-profit arts organizations and one of the largest real estate owner in downtown proper. We present more than 300 performances for all ages and interests each year, including touring Broadway, comedians, concerts, films, and family shows. We operate and maintain the Benjamin & Marian Schuster Performing Arts Center, Victoria Theatre, the PNC Arts Annex, and Metropolitan Arts Center (home of The Loft Theatre) for the benefit of the community and the arts organizations that use them. We also own and operate The Arts Garage.

Purpose:

As a Ticketing Agent, you are responsible for assisting patrons with all ticketing and customer service needs.

Education & Experience:

High School Diploma (or GED or High School Equivalence Certificate)-Preferred

Experience in ticket office operations is a plus. Ability to communicate effectively both orally and in writing with Licensees, peers, leads, management, and the general public. Must conduct duties in a positive, professional manner and maintain customer service initiatives. Must be able to work effectively with a variety of personalities.

Essential Functions

• Ensure that patrons are being serviced quickly, accurately, and politely.
• Processing orders for all products offered by DAYTON LIVE including, but not limited to single tickets, season tickets, parking, and gift certificates.
• Providing a high standard of customer service for all contact with the customer, whether it be by phone, in person, online, by mail, or by email.
• Providing excellent accuracy, timeliness, dependability, and problem-solving skills with all customer service issues.
• Correctly reconciling and accounting for daily sales transactions.
• Must demonstrate excellent accuracy, timeliness, and dependability.
• Must keep a professional appearance.
• Other duties as assigned

Knowledge:

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Skills:

Basic Skills

• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Speaking - Talking to others to convey information effectively.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Social Skills

• Coordination - Adjusting actions in relation to others' actions.
• Instructing - Teaching others how to do something.
• Negotiation - Bringing others together and trying to reconcile differences.
• Persuasion - Persuading others to change their minds or behavior.
• Service Orientation - Actively looking for ways to help people.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Complex Problem-Solving Skills

• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Systems Skills

• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Resource Management Skills

• Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Time Management - Managing one's own time and the time of others.