House Assistant

Purpose:
The House Assistant assists in the front of house operations for all venues/events at DAYTON LIVE. The House Assistant supervises the volunteer usher corps during public and private events, prepares the front of house for public use, and coordinates with all departments, ensuring that each patron has the best possible experience every time they visit. Strong candidates will be solutions-oriented, looking ahead to prevent problems and solving them as they arise. This position features a very flexible schedule and offers the chance to experience the performing arts from an insider’s perspective.
Essential Functions:

• Assists the House Manager on duty for that particular shift
• Works with volunteers and gives impeccable customer service and safety in a specific area.
• Greets and assists patrons in a professional manner, ensuring high-quality patron satisfaction.
• Attends all pre- and post-performance meetings as needed, actively seeks to improve quality of patron experience.
• Be knowledgeable of the policies, procedures, and upcoming events set forth by Dayton Live or Licensee.
• Assists with the successful completion of all performance notes, and troubleshoots issues as arise.
• Other duties as assigned

Education & Experience:

• High School Diploma or GED required
• Crowd Management certification preferred (can be attained after hiring)
• Three years of customer service experience preferred
• 1-2 years of experience in operations/house management within a theatre, performance setting a plus
• Supervisory experience with volunteers a plus
• Customer service experience, preferably in guest services, volunteer services, or event management
• Possess good written and verbal communication skills, interpersonal skills, planning, organizational
• Must be knowledgeable of computer basics- word processing, email, web-based applications
• Must be able to work effectively with a variety of personalities and successfully work with all levels of the organization
• Must be flexible, adaptable, and comfortable working in the ever-changing environment of performance theatre
• Capable of making decisions and following through; is a strategic thinker and problem solver
• Ability to initiate and build relationships with volunteers, patrons, and support teams

• Ability to maintain a high level of poise and professionalism in all circumstances • Ability to maintain confidentiality and discretion

• Willingness to work a flexible schedule and will require occasional weekend and/or evening work