Full Time Night Auditor

A Night Auditor, or Hotel Night Auditor, is responsible for overseeing front desk duties at a hotel during the night shift. Their duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs. Hotel experience preferred for night audit position.

Night Auditor duties and responsibilities

The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day.

• Balancing the accounts from day shift
• Managing front desk activity and handling guest check-ins and check-outs
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
• Handling customer requests and complaints and directing other employees or departments accordingly
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments
• Answering calls and queries related to potential booking
• This position will be 3rd shift (12am-8am), and candidate must be available on Saturdays and Sundays. More hours may become available if other employees request vacation time off, or need time off for personal reasons.
• Candidate MUST be dependable and on time for scheduled shifts. Being tardy or calling out excessively without reasonable excuse will not be acceptable.
• Set up and maintain our breakfast for guests, ensuring the breakfast selection is stocked at all times during the designated time frame.
• Keep an accurate inventory list for the general manager every week, and turning in a order list every Monday morning for general manager to place weekly order to food service provider.

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Application Question(s):

• This shift is from 12am to 8am. The days are set and are Saturday-Wednesday. If this fits your needs please apply. Hiring immediately.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Mooresville, NC 28117 (Preferred)

Work Location: In person

Salary : $13 - $14