What are the responsibilities and job description for the Front Desk Agent position at Days Inn?
Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience for all who visit our hotel. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. Duties: - Greet guests with a warm and friendly welcome upon arrival - Check-in and check-out guests efficiently and accurately - Provide information about hotel amenities, services, and local attractions - Assist guests with inquiries, requests, and complaints in a professional manner - Operate phone systems, including answering calls and taking messages - Handle reservations and cancellations with attention to detail - Process payments and maintain accurate records of guest transactions - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as needed Skills: - Excellent customer service skills with a friendly and approachable demeanor - Strong communication skills, both verbal and written - Ability to multitask and prioritize tasks effectively in a fast-paced environment - Proficient in using computer systems and hotel management software - Knowledge of front desk operations and procedures - Familiarity with phone systems and basic office equipment - Bilingual skills (preferred) We offer competitive pay rates and benefits packages to our employees. Join our team today and be part of an exciting hospitality environment where your skills will be valued and opportunities for career growth are available. Note: All positions must be paid, including internship positions.
Job Type: Full-time
Pay: $11.79 - $12.60 per hour
Ability to Relocate:
- Clayton, GA 30525: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13
