What are the responsibilities and job description for the Front Desk/Night Auditor position at Days Inn Motel?
Overview
We are seeking a dedicated and organized Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to manage multiple tasks efficiently. Experience in hotel management or hospitality is preferred, along with proficiency in handling night audit responsibilities.
Duties
- Greet guests warmly upon arrival and provide them with a seamless check-in experience.
- Manage front desk operations, including handling reservations, cancellations, and guest inquiries.
- Conduct night audits to ensure accurate financial reporting and reconciliation of daily transactions.
- Maintain a clean and organized front desk area while ensuring all guest requests are met promptly.
- Utilize multi-line phone systems to handle incoming calls with professionalism and excellent phone etiquette.
- Assist guests with any issues or concerns during their stay, fostering positive guest relations.
- Collaborate with other hotel departments to enhance the overall guest experience.
- Provide information about local attractions, services, and amenities to guests as needed.
Requirements
- Previous experience in hospitality management or hotel management is highly desirable.
- Strong customer service skills with a focus on guest satisfaction and relations.
- Bilingual or multilingual abilities are a plus for effective communication with diverse guests.
- Familiarity with front desk operations and night audit procedures is preferred.
- Excellent phone etiquette and experience with multi-line phone systems are essential.
- Ability to work independently during night shifts while managing multiple tasks effectively.
- Strong attention to detail and organizational skills to ensure accuracy in all duties performed. Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $10.00 - $11.00 per hour
Work Location: In person
Salary : $10 - $11