Front Desk Receptionist

Job Summary

We are seeking a professional and organized Front Office Receptionist to join our team. This role is responsible for providing excellent guest service by handling check-ins and check-outs, performing night audit duties, and assisting with basic administrative tasks. The ideal candidate is organized, detail-oriented, and comfortable working independently, including overnight shifts when required.

Key Responsibilities

• Greet guests in a friendly and professional manner
• Process guest check-ins and check-outs efficiently
• Handle reservations, cancellations, and room assignments
• Answer phone calls and respond to guest inquiries
• Perform night audit procedures, including:

• Balancing daily transactions

• Reconciling cash, credit card, and room charges

• Preparing daily reports

• Handle cash, credit card transactions, and maintain accurate records

• Address guest concerns or complaints promptly and professionally
• Coordinate with housekeeping and maintenance as needed
• Perform basic administrative tasks such as filing, data entry, and report preparation
• Ensure front desk area remains clean, organized, and presentable
• Follow motel policies, safety procedures, and security guidelines

Qualifications & Skills

• High school diploma or equivalent required
• Previous hotel or motel front desk experience preferred, but not required
• Basic computer skills and familiarity with property management systems (PMS) a plus
• Strong customer service and communication skills
• Ability to work independently and handle multiple tasks
• Attention to detail and accuracy, especially during night audits
• Comfortable handling cash and financial transactions
• Ability to work flexible shifts, including nights, weekends, and holidays

Physical Requirements

• Ability to stand or sit for extended periods
• Occasional lifting up to [25–30 lbs]
• Ability to remain alert during overnight shifts

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Work Location: In person

Salary : $11