Front Desk Agent

Job Overview

We are seeking a part time friendly and professional Front Desk Agent to serve as the first point of contact for our guests and visitors. The ideal candidate will be responsible for providing excellent customer service, managing front desk operations, and ensuring a welcoming environment. This role requires strong computer literacy and computer skills to efficiently handle administrative tasks, reservations, and communication. The Front Desk Agent plays a vital role in creating a positive experience for all guests and maintaining smooth daily operations.

Schedule

The position is regularly scheduled for two overnight shifts per week, from 11pm-7am. Due to the nature of hotel operations, flexibility is required, and the Front Desk Agent may occasionally be asked to work additional shifts or alternate schedules to assist with staffing needs including employee call-outs, scheduled time off, vacations, or other coverage requirements.

Responsibilities

• Greet and assist guests in a courteous and professional manner
• Manage check-in and check-out procedures efficiently
• Handle reservations, cancellations, and modifications using computer systems
• Respond promptly to inquiries via phone, email, or in person
• Maintain accurate records of guest information and transactions
• Provide information about hotel amenities, services, and local attractions
• Ensure the front desk area is organized, clean, and welcoming

Qualifications

• Proven computer literacy with strong computer skills relevant to front desk operations
• Excellent communication and interpersonal skills
• Ability to remain professional and courteous in all interactions
• Strong organizational skills with attention to detail
• Previous experience in customer service or front desk roles is preferred but not required
• Flexibility to work various shifts including days, evenings, weekends, or holidays if necessary

This position offers an engaging work environment where professionalism and customer service excellence are valued. Front Desk agents are expected to maintain a clean, well groomed, and professional appearance at all times while on duty. If you possess the required skills and enthusiasm for creating positive guest experiences, we encourage you to apply.

Expected hours: 16.0 – 24.0 per week

Benefits:

• Flexible schedule

Shift availability:

• Overnight Shift (Required)
• Night Shift (Preferred)
• Day Shift (Preferred)

Ability to Commute:

• Oak Ridge, TN 37830 (Required)

Work Location: In person

Benefits:

Salary : $25,140 - $30,863