What are the responsibilities and job description for the Front desk receptionist position at Days inn and Suites?
Overview
We are looking for a friendly, professional, and organized Front Desk Receptionist to be the first point of contact for our guests. You will manage all aspects of guest arrivals and departures, provide information about our facilities and local area, and ensure every guest has a seamless, high-quality experience from check-in to check-out. Core Responsibilities Guest Relations: Greet guests warmly upon arrival, manage the check-in/check-out process, and handle room assignments. Reservations: Manage walk-in, phone, and online reservations using our Property Management System (PMS). Communication: Answer incoming calls, route inquiries to the appropriate departments, and handle guest mail or deliveries. Problem Solving: Address guest complaints or special requests (e.g., late check-outs, room upgrades) with empathy and efficiency. Financial Duties: Process payments, verify credit cards, and maintain an accurate cash drawer during your shift. Concierge Support: Provide recommendations for local dining, attractions, and transportation. Required Skills & Qualifications Experience: Previous experience in hospitality or customer service is preferred but not required. Communication: Excellent verbal and written communication skills in English (multilingual skills are a major plus). Tech-Savvy: Proficiency with computer systems; experience with software like Synxis, Opera, Cloudbeds, or choice advantage is an advantage. Attributes: High level of patience, multitasking ability, and a professional appearance. Flexibility: Ability to work shifts including weekends, holidays, and occasional nights. Physical Requirements Ability to stand for extended periods (8-hour shifts). Lifting up to 25 lbs (assisting with small luggage if necessary).
Job Type: Part-time
Pay: From $11.00 per hour
Work Location: In person
Salary : $11