Resident Services Coordinator - Commons at University Square

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Position Title & Job Description:

The Resident Services Coordinator is responsible for fostering a sense of community and ensuring a high level of resident satisfaction by delivering excellent customer service and coordinating various resident activities and services. This role involves acting as a liaison between residents and property management, addressing resident concerns, organizing community events, and providing support to the property management team.

Reports to: Community Manager

Who is Dayrise Residential?

We are a team of professionals who deliver exceptional service and build long trusting relationships with our residents. We create an exciting and inspiring professional environment for employees to excel through collaboration and innovation.

Why work for Dayrise Residential?

We rise to shine. At Dayrise Residential, we’re committed to nurturing a supportive, inclusive, and vibrant workplace where every employee is cherished and empowered to flourish, reaching their highest potential. Imagine being part of a team that values collaboration and brings fun to the daily grind, all while enjoying a competitive compensation and comprehensive benefits package designed to foster long-term loyalty and satisfaction. If you're looking for a rewarding career where your contributions truly matter, Dayrise Residential is the place for you.

The following are benefits offered to all Full-Time team members:

• Paid Time Off including Your Birthday!
• 12 Company Paid Holidays
• Paid Parental Leave
• Quarterly Bonus based on Performance
• Competitive Rent Discounts
• Flexible Spending Account
• Health Savings Account
• Excellent Medical, Dental, Vision Benefits
• 401(k) Retirement Plan plus Employer Match
• Employee Assistance Program
• Growth and Advancement Opportunities
  
  
  

Essential Duties and Responsibilities of Ideal Candidate:

Resident Interaction:

• Serve as the primary point of contact for residents, addressing inquiries, concerns, and requests promptly and professionally.
• Assist new residents with the move-in process, including orientation and introduction to community amenities.
• Maintain regular communication with residents through newsletters, social media, and other channels.
  
  
  

Event Planning and Coordination:

• Plan, organize, and execute community events and activities to promote resident engagement and build a sense of community.
• Coordinate with vendors and service providers for events and resident services.
• Manage event budgets and ensure all activities align with the property’s goals and policies.
  
  
  

Resident Support:

• Provide resources and referrals for resident needs, such as local services, maintenance requests, and other community resources.
• Assist residents with lease renewals, understanding lease terms, and any other housing-related matters.
• Provide information and assistance to residents regarding community amenities, policies, procedures, and local resources.
• Collaborate with the property management team to address and resolve resident issues.
  
  
  

Administrative Duties:

• Maintain accurate records of resident interactions, service requests, and prepare reports as needed.
• Assist with administrative tasks, such as preparing correspondence, updating resident information, and processing move-in/move-out paperwork.
• Ensure compliance with property policies and procedures, including fair housing regulations.
• Coordinator with vendors and contractors for resident services, such as maintenance request and any inspections of turn efforts.
  
  
  

Community Relations:

• Foster positive relationships between residents and the property management team.
• Support marketing and leasing efforts by participating in community outreach and engagement activities.
• Actively seek feedback from residents to continuously improve services and community offerings.
  
  
  

What you will need to Succeed:

• Strong leadership and management skills, with the ability to motivate and inspire team members to achieve leasing goals.
• Proficient in conflict resolution
• Knowledge of resident accounting ledgers and lease renewal process
• Excellent communication, negotiation, and interpersonal skills, with a strong customer-focused mindset.
• Strong interpersonal and communication skills, with the ability to build rapport with prospective and current residents.
• Knowledge of fair housing laws and regulations
• Strong organization and time management skills
• Proficiency in property management software, (i.e. RealPage) and Microsoft Office suite
• Ability to work independently, prioritize tasks, and meet leasing goals in a fast-paced environment
  
  
  

Education:

• Minimum of 1-2 years of experience in leasing or sales, preferably in multifamily residential properties.
• Prior experience in property management or customer service preferred.
  
  
  

Dayrise Residential is an Equal Opportunity Employer. All Dayrise Residential team members must successfully clear a background investigation to include but may not be limited to criminal background check, pre-employment drug screening. Must be flexible and able to work varied schedule, including weekends and some holidays as required.