What are the responsibilities and job description for the FIELD SERVICE SUPERVISOR position at Day & Nite Air Conditioning Service Corp?
Position Description:
FIELD SERVICE SUPERVISOR
At Day & Nite, we specialize in providing top-notch HVAC, refrigeration, and commercial kitchen equipment repair services to a wide range of clients. With years of experience in the industry, we take pride in delivering exceptional service and support to our customers. We are currently looking for a dedicated Field Service Supervisor to join our dynamic team. As a Field Service Supervisor at Day & Nite, you will be responsible for overseeing the performance of our field technicians, ensuring exceptional service delivery, and maintaining high standards of customer satisfaction. Reporting directly to the Field Service Manager, you will play a key role in managing technician operations, ensuring adherence to safety protocols, and providing training to ensure the highest level of technical proficiency.
Key Responsibilities:
Responsible for maintaining consistent communication with the FSM or direct report throughout the day.
Act as a primary contact for technical and field-related issues with 24/7 phone accessibility. The FS must always be reachable by phone, make arrangements as needed, and respond to emails when required.
Problem solver / technical assistance / deal with customer issues / technician quarrels
Responsible for the coordination with Procurement in receiving and distribution of parts
Coordinate weekend and after-hours service calls with the on-call technician
Assist technicians with challenging parts research when all resources have been exhausted, and if need be, liaison between the technician and the Procurement and, or the manufacturer
The team must stay intact and operate at the highest level. It is up to the FS to coordinate with Logistics when a technician needs to be pulled from a job if they get stuck, or rerouted
The Field Supervisor will be responsible for scheduling and conducting Service/ Safety meetings with the technicians.
The Field Supervisor will coordinate with the Business Manager to run and scrutinize GPS reports for payroll and follow up on customer quotes.
Requirements:
Minimum of 5 years of experience in HVAC, Refrigeration, and/or commercial cooking equipment repair, with at least 2 years in a supervisory role.
Strong knowledge of HVAC systems, commercial cooking equipment, Refrigeration, and troubleshooting techniques.
Excellent leadership, communication, and interpersonal skills.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Ability to read and interpret technical manuals, schematics, and blueprints
Valid HVAC Technician Certification (EPA, NATE, etc.) and other relevant certifications preferred.
Strong organizational and time management skills.
Ability to work flexible hours and be on-call as needed.
Valid drivers license with a clean driving record.
Familiarity with service management software and tools is a plus.
Benefits:
Competitive pay with opportunities for increases based on performance and skills development
Hands-on training and mentorship from experienced professionals
Career growth opportunities within the company
Health insurance with generous company contribution
Dental, Life Insurance, Disability, and Vision
401K plan with employer match
Vacation and sick days
Paid holidays